To resolve issues with the VACU card app not moving or functioning correctly, follow these actionable steps:

1. Check for Service Status: Begin by checking if there are any ongoing connectivity issues with the VACU mobile app. The Virginia Credit Union occasionally experiences service disruptions that can affect both online and mobile banking. You can view the current status of services here - [learn more].

2. Manually Restart the App: If the service is operational, try to restart the app. Close the app completely by swiping it away from your recent apps list, then reopen it.

3. Device Restart: If restarting the app does not solve the problem, restart your device. This can clear temporary glitches that may be affecting app performance.

4. Update the App: Ensure that the VACU app is updated to the latest version. Go to the Google Play Store, search for the VACU app, and check if there’s an “Update” option available. Updating can resolve bugs and improve functionality.

5. Clear App Cache and Data: Sometimes, accumulated data can cause the app to behave improperly. Go to your device's Settings > Apps > VACU app > Storage, then select “Clear Cache” and “Clear Data.” Note that clearing data may log you out of the app.

6. Reinstall the App: If the issue persists, uninstall the VACU app from your device and then reinstall it from the Google Play Store. This can help address any corrupted files.

7. Contact Customer Support: If none of the above steps work, reach out to VACU's customer support. You can do so by calling 804-323-6800 for assistance or checking their support page for more help and troubleshooting tips here - [learn more].

By following these steps, you should be able to troubleshoot and resolve the issue with the VACU card app not functioning properly.