Hi! I’m Grace, here to help you get set up with the Visa Airport Companion app and recover your password. Let me make sure I understand — do you already have an account with the app and just forgot your password, or is this your first time trying to set it up?

If you've forgotten your password and want to reset it, here’s a quick simple walkthrough:

1. Open the Visa Airport Companion app on your Windows device or visit the login page.
2. Click on the "Forgot Password?" link near the login box.
3. Enter your username or the email address linked to your account.
4. Type the text you see in the captcha box and click “Continue.”
5. Check your email for a message with a password reset link, then click that link.
6. You’ll be prompted to answer your security question.
7. Finally, create a new password and submit it.

Once reset, you should be able to log in and verify your account setup details in the app. If you want, I can guide you through confirming your setup after logging in. Does this sound like the right starting point, or is there another part of setup you’d like to check?

Here is a useful official link where you can initiate the password reset: Visa Partner Forgot Password

Let me know how you'd like to proceed!

I did this but it's not sending me a code

Thanks for letting me know that you’ve tried resetting your password but aren’t receiving the code. To help you better, let me ask: Are you waiting for the code via email, SMS, or both? Also, have you checked your spam or junk email folder?

Meanwhile, here are some steps we can take to troubleshoot this issue:

1. Check spam/junk folder: Sometimes the password reset or verification emails get filtered out by mistake.

2. Ensure correct contact info: Double-check that you are entering the exact email address or phone number linked to your Visa Airport Companion account when requesting the code.

3. Try an alternate method: If you requested the code by email, see if you can receive it by SMS (or vice versa) if that option is available on the reset screen.

4. Check network & device settings: Make sure your device is connected to a stable internet network. If receiving SMS, verify your phone is able to receive messages and has no messaging restrictions.

5. Enable JavaScript in your browser: Sometimes, the app or site functionality needs JavaScript enabled to process the request correctly. For your WebKit browser on Windows 10, check the settings to ensure JavaScript is enabled.

6. Wait a bit and retry: There could occasionally be a delay in the system sending out the code.

If none of these work, it’s possible there is an issue on the server side or with your account registration details. In that case, you may want to contact Visa Partner support directly for verification and assistance to ensure your account is properly registered: [email protected]

Does your situation match any of these conditions, or would you like me to guide you through checking any of the above steps?

I can't see it

Thanks for sharing that you can’t see the Visa Airport Companion app in the app store. To clarify, are you trying to find it on the Microsoft Store for your Windows 10 device, or on a mobile app store like Apple App Store or Google Play?

The Visa Airport Companion app is primarily available on Apple App Store and Google Play Store for mobile devices. It does not have a dedicated version on the Microsoft Store for Windows desktop. If you’re looking to use it on your Windows 10 device’s browser (WebKit), you might want to access the Visa Airport Companion services via their official website or through any web portal they provide rather than an app.

Here are the app store links for mobile:
- Apple App Store: Visa Airport Companion on Apple App Store
- Google Play Store: Visa Airport Companion on Google Play

If you have a phone, the easiest way to use the service is to download it there. For Windows 10, I can help guide you to any web-based options or alternatives available.

Could you please tell me more about the device you're using (is it a phone or a PC), and what you are trying to achieve with the app? That way, I can guide you accurately to the right method.

Yes, I have the App on my phone

Hi! I'd be happy to walk you through the key features and benefits of the Visa Airport Companion app since you have it on your phone.

Here are some of the main benefits:

1. Lounge Access: The app provides you with access to over 1,200 airport lounges in more than 140 countries worldwide if you're an eligible Visa cardholder. This means you can relax in comfortable, exclusive spaces while waiting for your flights.

2. Membership Management: You can easily manage multiple Visa card memberships within one account, keeping everything organized in one place.

3. Entitlement Tracking: The app lets you view your lounge access privileges and track your usage history, so you always know what benefits you have available.

4. Privileges and Discounts: Besides lounges, the app offers privileges and discounts at airport restaurants, retail outlets, and other amenities, helping you make the most of your time at the airport.

5. Additional Amenities: Some users have noted extras such as food, snacks, Wi-Fi, massage chairs, and shower rooms available at participating lounges, enhancing your travel comfort.

Here is the official Apple App Store page for more details if you'd like: Visa Airport Companion on Apple App Store

Would you like help exploring any specific feature in the app or have other questions about how to use these benefits?

I just can't get in as I can't remember password

Thanks for letting me know you’re still having trouble accessing the Visa Airport Companion app because of the password issue. I see you’ve tried resetting it but haven’t received the reset code or email.

Here’s what I recommend as a next step:

1. Use the official reset link: Please visit the Visa Partner password reset page directly here: https://partner.visa.com/identity/user/forgot
- Enter the email linked to your account and follow the prompts, including the captcha.
- Look closely for the email with the reset link, and also check spam/junk folders just in case.

2. Security question prompt: After clicking the reset link you get by email, you’ll be asked to answer your security question before setting a new password. Make sure to carefully enter the answer you set up previously.

3. If the reset email still doesn’t arrive:
- Try requesting the reset from a different network or device if possible.
- Check if your email provider is blocking the email (sometimes corporate or custom domains have strict filters).

4. Known app login glitches: There have been some user reports that the app’s login and reset password function can be buggy or repeatedly request password changes. If this behavior persists, try uninstalling and reinstalling the app to ensure you have the latest version.

5. Contact support directly: If all these steps don’t help, it’s best to contact Visa Partner Support to verify your account status and get help resetting the password: [email protected]

You can also find login help summarized here:
1. Enter username and select “Forgot Password?”
2. Enter captcha and continue
3. Check your email for a link
4. Answer your security question
5. Reset your password and log in again1

Would you like me to help walk you through any of these steps in detail? Let me know!

When I went in the link - it says there was an unexpected error

Thanks for letting me know you’re seeing an “unexpected error” when visiting the password reset link. It seems there might be a temporary issue on the Visa Partner site causing this problem.

Here’s what I suggest to try next:

1. Try a different browser or incognito/private mode: Sometimes browser extensions or cached data can cause unexpected errors. Using an incognito window or a different browser can help. Since you’re on Windows 10 and using a WebKit browser, you might want to try Google Chrome or Microsoft Edge in incognito/private mode.

2. Clear your browser cache and cookies: This can fix some website loading or processing errors. You can do this via your browser’s settings in the privacy or history section.

3. Retry after some time: If it’s a server-side issue, the Visa Partner team may resolve it shortly. Waiting for 30 minutes to an hour and trying again often helps.

4. Contact support for direct help: Since this seems like a technical issue on their site, you may want to reach out directly to Visa Partner support at [email protected] to inform them of the error so they can assist with your password reset or account access.

I found that some users have reported site login issues are sometimes resolved by these browser steps, and direct contact is recommended when errors persist1.

Would you like me to guide you through clearing your cache or trying incognito mode? Or do you prefer I draft a message for you to send to support?

Okay, I have reached out to the email you provided. Thanks!

Hi! I’d be glad to share what you can expect from using the Visa Airport Companion app and the benefits it offers during your travel experience.

The Visa Airport Companion app is designed to make your airport time more comfortable and convenient. Here are the key benefits and features:

1. Lounge Access
You get access to over 1,200+ airport lounges worldwide, available in more than 140 countries and 450+ international airports. These lounges provide a relaxing environment away from the crowds, with amenities like food, Wi-Fi, comfortable seating, and sometimes extras like showers or massage chairs1 2.

2. Airport Transportation Booking
The app lets you book executive transport to and from the airport, giving you a smooth travel journey from door to gate2.

3. Privileges & Discounts
Besides lounge access, you can enjoy discounts and privileges at airport restaurants, retail outlets, and other services. This includes savings on food and shopping within the airport6 8.

4. Membership & Entitlement Management
The app helps you track your lounge entry entitlements and usage history, so you know exactly what benefits you have and how many visits remain.

5. Global Coverage
The program covers a vast network globally, making it useful for frequent flyers and travelers worldwide.

Overall, the Visa Airport Companion app aims to simplify and elevate your airport experience, making waiting times more pleasant and travel smoother3 5.

If you want, I can help you explore specific features or how to get the most out of the app. Are there any aspects you're particularly interested in?