Hi there! I understand that your Will Hero app is not syncing with the cloud and Google Play. Let's work together to get this sorted out.

To start, could you please confirm a couple of things for me?
1. Are you signed in to the same Google account on your device as the one linked to the Will Hero app?
2. Have you enabled the cloud save option within the Will Hero game settings?

Once I have this info, I can guide you through some initial troubleshooting steps. Generally, syncing issues can happen if the app is not authorized correctly or if there is a network connection hiccup.

Meanwhile, here are some basic steps you can try if you haven't already:
1. Make sure your device is connected to a stable internet connection (Wi-Fi or mobile data).
2. Restart your device to refresh background services.
3. Ensure Google Play Games app and Google Play Services are up to date from the Google Play Store.
4. Inside your device Settings > Accounts > Google, check that sync is enabled for Google Play Games.
5. Inside Will Hero app, try disconnecting and reconnecting your Google Play account, then attempt syncing again.

If after trying these you still face syncing issues, I can guide you through clearing cache/data of Google Play Games or checking app permissions which are more advanced steps.

Could you please let me know what you've tried so far and the answers to the questions I asked? That way, I can give you the most precise help.