[Insomnia Cookies] Can’t get app to work. Glitches and freezes up

T
Tracy Rodriguez
10 months ago In Insomnia Cookies
Can’t get app to work. Glitches and freezes up

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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10 months ago

Hi there! Sorry to hear you're having trouble with the Insomnia Cookies app freezing and glitching on your iPhone. Let's work through this together to get it running smoothly.

First, can you tell me if you’ve already tried any fixes like restarting the app or your phone? Also, is your app updated to the latest version available in the App Store?

In the meantime, here are some initial steps you can try:

1. Close and Reopen the App: Swipe up from the bottom of your screen and pause in the middle (or double-click the Home button if you have one), then swipe the Insomnia Cookies app off the screen to fully close it. Then reopen it.

2. Restart Your iPhone: Sometimes a quick restart can clear up temporary glitches. Hold down the side button and either volume button until you see the power off slider. Slide to power off, wait a few seconds, then turn it back on.

3. Check for App Updates: Go to the App Store, tap your profile icon, and scroll down to see if an update for Insomnia Cookies is available. If yes, please update the app.

4. Free Up Storage: Free space can affect app performance. On your iPhone, go to Settings > General > iPhone Storage to check if storage is low. If so, try deleting unused apps or files.

5. Reinstall the App: If none of the above help, try deleting the app completely and reinstalling it from the App Store. This fixes corrupted files causing glitches.

If you’ve already done some of these, please let me know which ones, and I’ll guide you to advanced troubleshooting or escalate further.

Are you able to tell me a bit more about when the app freezes? For example, does it happen when you open it, place an order, or at some other time?

Looking forward to getting this sorted for you!

T
Tracy Rodriguez
10 months ago

Can’t get app to work. Glitches and freezes up

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