[NewsNation] NN app crashes when connected to an HDMI converter

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Bill G
1 year ago In NewsNation
NN app crashes when connected to an HDMI converter

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John Nguyen

Born with a keyboard in one hand and a coffee mug in the other, John carved his...

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1 year ago

Hi there! I’m sorry to hear that the NewsNation app is crashing when you connect your device to an HDMI converter. That can definitely be frustrating. Let’s work through this together!

To start, could you let me know a few details? Specifically, are you using a specific HDMI converter model? Also, does the app crash immediately upon connecting the HDMI, or does it happen after some time of usage?

In the meantime, here are some common troubleshooting steps that might help resolve this issue:

1. Check the Connections: Ensure that the HDMI converter is securely connected both to your device and the display. A loose connection can sometimes cause issues.

2. Update the App: Make sure that you have the latest version of the NewsNation app. You can check for updates in the Microsoft Store.

3. Device Resolution Settings: Sometimes, the resolution settings might be incompatible with the HDMI converter. To adjust the resolution:
- Right-click on your desktop and select Display settings.
- Scroll down to Scale and layout and ensure the resolution is set to a recommended setting.

4. Try a Different HDMI Port or Converter: If possible, test the setup with another HDMI port on your display or try using a different HDMI converter to see if that resolves the crashing issue.

5. Check for Driver Updates: Ensure that your graphics drivers are up to date. You can do this by:
- Right-clicking the Start menu and selecting Device Manager.
- Expanding the Display adapters section, right-clicking on your graphics card, and selecting Update driver.

Let me know if any of these steps help, or if you need further assistance!

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