Hi! I see you're having trouble logging in after an app update. Let's get to the bottom of this together—could you tell me which app you're having trouble with and what happens when you try to log in? For example, do you get an error message, or does the app just not respond?

In the meantime, here are some general steps that often help with login issues after an app update on Android 10:

1. Restart your device: This can clear temporary glitches.
2. Check your internet connection: A stable connection is needed for login.
3. Clear the app cache and data:
- Go to Settings > Apps & notifications > Find the app.
- Tap Storage & cache.
- Tap Clear Cache and then Clear Storage/Data.
- Note: This may reset app settings, but sometimes it's necessary.
4. Check for any additional app updates: Sometimes a quick patch follows a big update.
5. Reinstall the app: Uninstall the app and then reinstall it fresh from the Play Store.

If you've tried any of these already, please let me know which ones. Sometimes, login troubles can be linked to saved credentials or permissions that need a quick reset.

Also, if the app uses a separate login screen or redirects you to a web page for authentication, make sure your browser or WebKit engine is up to date on your Android device, as that can sometimes block logins.

Once you provide more details, I can guide you with more targeted steps!

Cannot log in since app update

Thanks for sharing that you still can’t log in since the app update. To help you better, could you tell me which app it is? Also, do you see any error messages or specific behavior when you try to log in?

While I wait for those details, here are some targeted steps proven to fix login issues after app updates on Android, especially version 10:

1. Clear app cache and data:
- Open Settings on your device.
- Go to Apps & notifications > find the app.
- Tap Storage & cache.
- Tap Clear Cache and then Clear Storage/Data.
This often resolves authentication glitches that updates sometimes cause.

2. Reinstall the app:
Uninstall the app completely, then download and install it fresh from Google Play Store. This clears any corrupted files introduced during the update.

3. Reset password:
If the app allows, try resetting your password through their website or app login page, then log in again. Some login errors can be due to token or credential mismatches from the update.

4. Check app permissions:
Updates sometimes change permissions. Go to Settings > Apps > your app > Permissions and ensure the app has all necessary permissions enabled (like Storage, Network access).

5. Check for multiple saved credentials:
If you use any password managers or device password save features like Samsung Pass, remove duplicate or outdated login entries that could cause conflicts.

If these steps don’t resolve your issue, it might be a wider authentication problem noted by others with this app recently — some users have reported authentication issues after an update that require support intervention or a server-side fix on the app’s end1.

Let me know what you’ve tried so far and any error messages, and we can dig deeper! Are you satisfied with the steps I shared so far?

Cannot log in since app update

Thanks for your patience! Since you’re on Android 10 and can’t log in after the app update, sometimes the problem is related to how the app handles web-based logins via an internal browser engine like WebKit. Some updates change how login pages are displayed or how authentication tokens are handled, especially if the app redirects you to a web page to sign in (instead of a native login screen).

Here’s what you can try next, given your setup:

1. Change default browser temporarily:
On Android, if the app relies on the default browser to handle login, try switching the default browser from WebKit-based or Chrome to another browser like Firefox or Samsung Internet temporarily.
- Go to Settings > Apps > tap the three dots for Default apps > Browser app > choose a different browser.
- Then try logging in through the app again.

2. Clear WebView data and updates:
Since Android uses WebView (a system component that renders web pages inside apps), its corruption or outdated version can block logins.
- Go to Settings > Apps > find Android System WebView.
- Tap Storage & cache > Clear cache and optionally Clear storage/data.
- You can also check Google Play Store to see if WebView needs an update.

3. Ensure all app permissions are granted, especially for network and storage.

4. Reinstall the app: Sometimes updates can corrupt app files. Uninstall and reinstall from Google Play.

5. Check for any app account or server issues:
Sometimes after an update, apps may have server-side or account sync problems. Check the app’s social media or support pages for outage reports or updates.

If after these steps you still cannot log in, please share the exact error message or behavior you see. That will help to diagnose if it’s an app bug or something with your account.

Feel free to try these, and let me know how it goes! Are you satisfied with this direction so far? 6