Hi there! I understand you’re seeing that new, unused tickets in your NJ TRANSIT app are showing as “returned or refunded,” and that’s concerning. Let’s get to the bottom of this.

First, to make sure I’m on the same page, could you tell me:

1. Are these tickets you just purchased through the NJ TRANSIT app, or are they recent unused tickets showing this status unexpectedly?
2. Have you recently requested any refunds or returns on these tickets?
3. Are you logged into the app with the correct NJ TRANSIT account?
4. What version of the NJ TRANSIT app are you using on your iPhone (iOS 18.6)?

Meanwhile, here are some initial things to check and try:

1. Refresh Your Tickets List: Sometimes the app might have cached data showing old statuses. Close the app completely (swipe up from bottom and swipe the app off the screen) and reopen it to reload your tickets.

2. Check Your Purchase History: In the app, go to your account or purchase history and verify the status of each ticket. If the ticket was refunded by the system or yourself, it will show here.

3. Log Out and Back In: Try logging out of your NJ TRANSIT account in the app and logging back in. This can re-sync your ticket data with the server.

4. Update the App: Ensure your NJ TRANSIT app is the latest version from the App Store, as sometimes bugs cause ticket status errors.

If none of these help, it might be a server-side issue or an account-specific glitch. In that case, you can email NJ TRANSIT’s ticket support at [email protected] with details (your account info, ticket purchase date, and exact issue).

Let me know the details I asked for, and we can dig deeper if needed! Are you able to check these points and update me?