Hi! I see you're having trouble with the Metal Pay app not opening on your iPhone running iOS 16.7.12. Let's work through this together.

To start, could you tell me:
- Does the app crash immediately when you tap it, or does it open but stay on a blank or loading screen?
- Have you tried restarting your iPhone or force quitting the app and reopening?
- Are you connected to WiFi or cellular data, and do other apps have network access without issues?

Meanwhile, here are some general steps to try for the Metal Pay app not opening:

1. Close and reopen the app: On iOS, swipe up from the bottom and pause to see open apps, then swipe Metal Pay off the screen to close it. Reopen and see if it launches.
2. Restart your iPhone: This refreshes system resources and can resolve temporary glitches.
3. Check your network connection: Try switching between WiFi and cellular data to see if the app opens.
4. Disable VPN: If you are using a VPN, try disabling it temporarily when opening Metal Pay. VPNs can disrupt app connections.
5. Update or reinstall the app: Sometimes the app files can become corrupted. Uninstall the Metal Pay app, then download and install the latest version from the App Store.
6. Verify location compatibility: Metal Pay services are region-specific. Ensure you're in a supported location.

If the app still won’t open after these steps, please let me know what happens at each step. I can then guide you through more advanced diagnostics or help you submit a bug report directly.

Are you able to try these and share what you observe? That will help me tailor the next steps for you.

It continues in loading screen have deleted and reinstalled three times

Thanks for letting me know that the Metal Pay app stays stuck on the loading screen even after reinstalling multiple times. Since you’ve already done the reinstall, let’s look at a few other things that can cause this kind of loading hang:

1. Network issues or VPN: Are you currently using a VPN on your iPhone? Metal Pay sometimes has trouble connecting if a VPN is active, leading to loading problems. If so, please try disabling the VPN, then restart the app. Also, switch between WiFi and cellular data in case there is some network blockage causing problems.

2. App Version: Make sure you have the absolutely latest version of Metal Pay installed from the App Store. Occasionally, older or partially updated versions can hang on loading. If you have auto-updates off, turn them on or manually check update availability.

3. Location restrictions: Metal Pay services are only available in certain regions. If you’re using a VPN or have location services turned off on your iPhone, the app may get stuck while verifying eligibility. Check Location Services in your iPhone settings and make sure Metal Pay has permission to access your location.

4. Restart your iPhone again: This can help clear out temporary issues that a reinstall might not fix.

If these don’t work, it may be an issue on Metal Pay’s backend servers or with your account configuration. Have you checked their status page or social media for outages recently? Also, you can submit a bug report directly through the app by shaking your iPhone while Metal Pay is open, or take a screenshot of the loading screen, then go to “Report a bug” and include details.

Here is a Reddit post with similar issues and recommendations around VPN use and network errors: 1.

Could you try these steps and let me know if the app still gets stuck on loading? That way I can offer an even more targeted fix.