[Artivive] App crashes everytime I try to share/save the video

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Kait Martin
1 year ago In Artivive
App crashes everytime I try to share/save the video

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 year ago

Hi there! I understand you're experiencing crashes in the Artivive app every time you try to share or save a video. That definitely can interrupt your flow. To help you better, could you tell me if this happens with all videos or just specific ones? Also, do you have enough free storage space on your device?

While waiting for your details, let's try a few steps that often help:

1. Check Storage: Since saving video files requires free space, ensure your device has sufficient internal storage available. You can check this in your Android settings under Storage.

2. Update the App: Make sure your Artivive app is updated to the latest version from the Google Play Store, as updates often fix stability issues.

3. Restart the App and Device: Close the app completely (clear it from recent apps) and restart your phone to clear temporary glitches.

4. Clear App Cache: Go to Settings > Apps > Artivive > Storage and tap 'Clear Cache' (not data, to avoid losing settings).

5. Try Smaller or Different Videos: If the problem happens only with certain videos, the file might be corrupted or too large.

Let me know what you've tried so far and the answers to my questions, so I can guide you with more tailored steps!

K
Kait Martin
1 year ago

App crashes everytime I try to share/save the video

user
avatar
151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 year ago

Thanks for sharing that the app crashes every time you try to share or save a video. Let’s take a closer look to fix this together.

Since you’re on Android WebKit version 10, here are some targeted steps:

1. Clear App Cache: Go to your phone’s Settings > Apps > Artivive > Storage > Clear Cache. This removes temporary files that could cause issues without deleting your app data.

2. Check Storage Space: Make sure you have enough free storage on your phone. Videos need space to save, and low storage can cause crashes.

3. Update the App: Confirm you are using the latest version of Artivive from the Google Play Store. Updates can resolve crash bugs.

4. Close Other Apps: Running many apps in the background can affect performance. Try closing them before sharing or saving videos.

5. Restart Device: A quick restart can clear system glitches that might lead to crashing.

If after these steps the app still crashes on sharing/saving, it could be a bug or a more complex issue. I recommend reaching out to Artivive support directly at [email protected] for deeper technical assistance.

You can also check their troubleshooting resources here: Artivive Problem Solving and Artivive Support

Let me know how this goes or if you'd like me to help further! Are you satisfied with this solution so far?

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