Hi there! I understand you’re having trouble logging in to the Lyon Vélo (Vélo'v) app because your email isn’t being accepted. Let's see what could be going on and get you logged in.

First, a couple of quick questions to clarify:
1. Are you trying to log in with an email you’ve already registered on the app, or is this your first time trying to sign up?
2. What exactly happens when you enter your email? Does it say the email is invalid, or that the account doesn’t exist, or something else?

Meanwhile, here are some things to try:

1. Check the email format carefully: Make sure there are no typos or extra spaces before/after your email address.
2. Use the exact email you registered with: If you signed up on the web or a different device, confirm you’re using the same one.
3. Reset your password: If the system recognizes your email but won’t let you log in, try using the “Forgot password?” option to reset it via your email.
4. Login via the official site’s incognito browser: The app may open a special browser for login. Sometimes clearing your phone’s default browser cache or trying to log in via Safari or another browser incognito window helps.

If none of this works, there might be an issue with the app’s connection to the login server (iam.cyclocity.fr), as occasionally reported when the login opens in an incognito browser and doesn’t accept login details1.

Let me know what messages you see or what step you’re stuck on, and I’ll guide you from there!

I want to be free the vélov for 1 year I have to my TCL card and I’m student 15 years

Thanks for sharing that you’re a student, 15 years old, and you have a TCL card. That’s great! Lyon offers a program called FreeVélo'v which allows students between 14 and 25 years old, who live or study in the Lyon metropolitan area, to access Vélo'v bikes for free for a duration that can be from 3 up to 12 months and renewable. This sounds like exactly what you’re looking for.

Here’s how you can get started:

1. Go to the official FreeVélo'v website: freevelov.grandlyon.com. There, you can create your account.

2. You’ll need to provide some proof of your student status and your age (since the offer is for 14-25 years old), as well as your residence or school details in the Lyon metropolitan area.

3. Once you register and your eligibility is confirmed, you will be given access to the free Vélo'v subscription for the chosen duration. This means you can use the bikes freely without paying a rental fee during that period.

Regarding your TCL card, while it gives you some additional free minutes on Vélo'v rides (usually 15 extra free minutes on top of the 30 minutes free per ride), it does not by itself grant a full free year subscription. The FreeVélo'v program is the route to fully free subscriptions specifically for students1 4.

Would you like me to walk you through the signup process on the FreeVélo'v site? Or do you want to know how to link your TCL card with your Vélo'v account for the extra free ride minutes?