Hi there! I understand you're having connection issues with the AI Lens feature in the EveryScan app. Let's get to the bottom of this together.

To start, could you tell me a bit more about what exactly happens when you try to use AI Lens? For example:
- Do you get any error messages or prompts?
- Is the app unable to connect at all, or does it hang or freeze?
- Are you using Wi-Fi or mobile data?

Meanwhile, here are some initial steps we can try that often resolve connection troubles with AI Lens on Android 10 devices:

1. Check App Permissions:
Ensure the app has all necessary permissions enabled. Go to Settings > Apps > EveryScan > Permissions and allow access to camera, storage, and any other permissions requested. Sometimes there's a system process related to AI Search that also needs permission.

2. Internet Connection:
Make sure your connection (Wi-Fi or mobile data) is stable and working with other apps. Try switching between Wi-Fi and mobile data to see if that helps.

3. Disable VPN or Private DNS:
If you're using a VPN or have custom Private DNS settings, try disabling them temporarily. Restrictions like these can interfere with the app’s online features.

4. Restart Your Device:
Sometimes a simple restart can refresh connections and clear temporary glitches.

5. Update the App:
Check the Play Store or the app source for any updates. A newer version might fix bugs causing connection issues.

If you've tried these already or none of these work, let me know what you’ve done so far and any messages you see. I can then guide you through more advanced troubleshooting steps.

Does that sound good?