If you are experiencing a major security hack with iSecretShop and the tech support team is not addressing your concerns, it’s essential to take immediate steps to protect yourself and escalate the issue effectively. Here’s a comprehensive approach to follow:

1. Document Everything
Keep a detailed record of your communications with tech support, including emails, chat logs, and any ticket numbers. Note the dates and times of your interactions, and summarize the responses you received. This documentation can be crucial if you need to escalate the issue further.

2. Change Your Passwords
Immediately change your password for your iSecretShop account and any other accounts that may share the same password. Use a strong and unique password. Consider enabling two-factor authentication (2FA) for additional security, if available.

3. Notify Affected Parties
If you believe your data (or that of others) may have been compromised, you should inform affected individuals. This may involve family members, friends, or colleagues who might also be using iSecretShop, particularly if they had shared sensitive information with you.

4. Reach Out to Regulatory Bodies
If tech support is unresponsive, consider escalating your complaint to a regulatory body. In the U.S., this could include the Federal Trade Commission (FTC) or the relevant data protection authorities in your area. They can provide guidance and might take action to investigate the breach. For guidance on how to proceed with a data breach, refer to the FTC's resource on data breach responses - learn more.

5. Monitor Your Financial Accounts
Keep a close eye on your bank and credit accounts for any unauthorized transactions. If you notice any suspicious activity, report it to your bank immediately.

6. Utilize Credit Monitoring Services
Consider signing up for a credit monitoring service, which can help you keep track of any changes to your credit report and alert you to potential identity theft.

7. Follow Up with iSecretShop
Send a formal letter or email to iSecretShop’s higher management or legal department, detailing your concerns and requesting a formal response to the situation. Include your previous communication records as proof of your attempts to resolve the issue.

8. Seek Legal Advice
If the situation escalates and you feel that your data security rights have been violated, consult with a legal professional who specializes in data breaches and consumer protection.

9. Stay Informed About Updates
Keep yourself updated on any news related to data breaches involving iSecretShop as well as any broader trends or statistics on data breaches that can provide context for your situation - learn more.

Taking these steps can help you regain control over your data and navigate the implications of a security breach more effectively.