Hi there! I understand that you’re experiencing an issue with an open message in Prelude Connect. Can you provide a bit more detail about your specific issue? Are you unable to send or receive messages, or is there something else happening?

This information will help me guide you toward the right solution.

I could not open message

Thanks for the clarification. It sounds like you’re having trouble opening messages in the Prelude Connect app. Let’s go through a few steps to troubleshoot the issue:

1. Close and Reopen the App: Sometimes a simple reset can help. Close the Prelude Connect app completely and then reopen it.

2. Check for App Updates: Ensure that your Prelude Connect app is up to date. Go to the App Store, tap on your profile picture in the top right corner, and scroll to see if there’s an update available for Prelude Connect.

3. Check Your Internet Connection: Make sure your iPhone is connected to the internet, either through Wi-Fi or cellular data. You can try opening a website in Safari to verify your connection.

4. Restart Your iPhone: Restarting your device can often resolve issues that are hard to pinpoint. Simply turn off your iPhone and turn it back on.

5. Reinstall the App: If the issue persists, consider deleting the app and reinstalling it. Make sure to back up any important data before doing so.

If you try these steps and the problem continues, please let me know so we can look into more advanced troubleshooting options, including checking if there may be an outage or further contact with support required. But I hope one of these steps helps!