Hi there! I see you're having trouble accessing the DoubleDown app. Could you please share a bit more about what exactly happens when you try to access it? For example, do you get an error message, does the app fail to load, or does the screen stay blank? Also, are you trying to access it via browser on your Windows device or through an app?

This info will help me guide you through the best troubleshooting steps.

I can access it through FB but can't collect the bonuses through make page and also my emails

Thanks for sharing those details about the Facebook bonus collection and email issues with DoubleDown. Let's tackle each part step-by-step to get you collecting your bonuses smoothly again.

1. Facebook Bonus Collection on the Make Page:
Sometimes, users experience problems collecting bonuses through Facebook if the connection between your DoubleDown account and Facebook isn't syncing properly. You can try these steps:
- Log out from both Facebook and DoubleDown.
- Clear your browser's cache and cookies (this helps remove any corrupted data causing login/session problems). Since you’re on Windows using a WebKit-based browser, you can find the cache clearing option in your browser’s settings under Privacy or History.
- Log back into Facebook first, then open DoubleDown and try collecting the bonus again.

If that doesn’t help, confirm you are logged into the correct Facebook account linked with your DoubleDown profile, as bonuses won't collect if the account is mismatched. Users on Facebook groups have reported similar issues about bonus collection failing sporadically, and often a logout/login cycle fixes it1.

2. Email Bonus Collection Issues:
If you’re having trouble claiming free chips from promotional emails:
- Make sure the emails are actually coming from [email protected] to avoid phishing issues or spam filtering.
- Check your spam or junk folder and mark DoubleDown emails as 'Not Spam'.
- Clicking the claim link directly in the email should open the app or website and credit the bonuses automatically. If clicking the link does nothing, try copying and pasting the link into your browser address bar.
- Ensure you’re logged into the correct DoubleDown account before claiming the bonus.

DoubleDown’s support articles mention these steps for common email issues, and verifying these often resolves problems with claiming bonuses via email2.

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Additional Recommendations:
- Since you’re accessing via a WebKit browser on Windows 10, make sure your browser is updated to the latest version to avoid compatibility issues.
- Check your internet connection is stable, as intermittent connections can prevent the bonus collection process.
- Disable any browser extensions (like ad blockers or privacy tools) temporarily, as these can sometimes interfere with interactive content like bonus collection widgets.

Give these steps a try, and let me know if the issue persists or if you see any error messages during the process—I’m here to assist!

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