Hi! I see you're having trouble connecting to the Bestplay app's server. Let's get to the bottom of this.

First, can you tell me:
- Are you getting any specific error messages?
- Are you using Wi-Fi or mobile data?
- Have you tried any steps already, like restarting the app or your device?

While waiting, here are some initial checks to try on your Android 10 device:

1. Check Internet Connection
- Make sure your internet is working for other apps or browsers.
- Try switching between Wi-Fi and mobile data to see if one works better.

2. Restart Your Device
- A simple restart can clear temporary glitches affecting network connections.

3. Clear App Cache and Data
- Go to Settings > Apps > Bestplay > Storage.
- Tap "Clear Cache" first, then try the app again.
- If that doesn't work, tap "Clear Data" but note this may require you to login again.

4. Ensure the App is Updated
- Go to Google Play Store and confirm you have the latest version of Bestplay installed.

If you’ve done these and still get the error, sometimes the issue is on the server's end or due to account restrictions. Users have reported persistent server errors that callers could not fix without waiting for the developers to resolve the issue or doing a factory reset (as a last resort)1 2.

Please try these steps, let me know what you’ve tried and what happens, and we can take it from there! Are you able to try these out now?