Hello! I see you're having trouble connecting the WSOP Poker app to the internet on your Mac running OS X 10.15.7. Let's work through this together.

First, could you tell me a bit more about what's happening? For example:
- Is the WSOP app failing to load or showing an error message about the internet?
- Are other internet-dependent apps or websites working fine on your Mac right now?
- Are you using Wi-Fi or Ethernet?

Once I understand more, I can guide you through the best steps. Meanwhile, here are a few basic checks we can start with:

1. Verify Your Internet Connection: Open a browser and try visiting a few websites to confirm your Mac is online.

2. Restart Your Network: Unplug your router/modem for about 60 seconds and plug it back in. This sometimes clears connectivity glitches.

3. Quit and Relaunch WSOP App: Fully close the WSOP Poker app (right-click app icon in the dock and select Quit), then open it again.

4. Check for App Updates: Open the App Store or wherever you installed WSOP from and see if there's an update. Running the latest version ensures compatibility.

5. Disable Any VPN or Proxy: If you use a VPN or proxy server, try disabling it temporarily, as it can interfere with app connections.

Please let me know what you observe or if you’ve tried any of these already. We can dive deeper from there!

I’ve tried all the steps listed on your site except updates. Link me to how to update

Thanks for letting me know! To update the WSOP Poker app on your Mac, you generally would do this through the platform where you installed it. Since you’re on macOS 10.15.7, here’s a simple way to check for updates:

1. Open the App Store app on your Mac.
2. Click on the Updates tab on the left sidebar.
3. Look for WSOP Poker in the list of apps with available updates.
4. If you see it, click the Update button next to WSOP Poker.
5. Once it finishes, try launching the app again and see if your connection problem is resolved.

If you did not install the app via the App Store (for example, from a website), you might need to visit the official WSOP website to download the latest installer version. Unfortunately, the official WSOP sites do not show explicit update instructions, but updating through the App Store is typically the most straightforward6.

If you want, I can assist you step-by-step as you check for the update. Would you like to proceed?

What version is the latest for WSOP Poker app?

Thanks for asking! The latest version of the WSOP Poker app available on the Apple App Store is version 12.19.0, released on October 14, 2025. This update includes bug fixes and improvements to enhance your WSOP experience2.

You can check your current app version by opening WSOP Poker on your Mac or iOS device and looking in the app’s settings or about section. Then, update it through the App Store to ensure you have the latest features and fixes.

If you need help with the update process, just let me know! Are you satisfied with this information?

Yes show me how without loosing data.

Great question! Reinstalling the WSOP Poker app on your Mac without losing your game data is definitely possible because your game progress and account information are stored on WSOP’s servers, not locally on your device. Here's how to do it safely step-by-step:

1. Confirm Your Login Info: Before uninstalling, make sure you know your WSOP account username/email and password. This is important because your game progress is linked to your account online.

2. Backup Important Info (Optional): If you’ve made any local notes or custom settings within the app, you might want to save those separately, but your game chips, rankings, and history are saved on WSOP’s servers.

3. Sign Out of the WSOP App: If possible, log out of your WSOP account in the app to make sure your latest data syncs.

4. Uninstall the WSOP App: On your Mac, open Finder > Applications, find the WSOP Poker app, right-click it, and select “Move to Trash.” Then empty the Trash.

5. Reinstall the WSOP App: Go to the Mac App Store, search for “WSOP Poker,” and download/install the latest version.

6. Log Back into Your Account: Open the reinstalled app and log in with your credentials. Since your data is saved server-side, your chips, rankings, and game history will be restored automatically.

Because WSOP keeps your data on their servers, the reinstall won’t erase your progress. Just be sure to log in with the same WSOP account.

If you run into any login issues or find that data isn’t restoring properly, just let me know — we can take it from there!

Are you comfortable with these steps? Would you like me to walk you through them in real time?

It says it is downloading but never moves the little green dot across the tray at the bottom.

Thanks for providing that detail about the WSOP Poker app download getting stuck with the green dot on your Mac. This seems to be a known issue where the app download or update appears frozen and the progress bar (the green dot) doesn’t move forward.

Here are some targeted steps to try resolving this:

1. Pause and Resume the Download:
- If you see the app icon in your Dock or Launchpad with that green dot progress, click on it to pause the download, then click again to resume. Sometimes this jumpstarts the progress.

2. Restart the Mac App Store:
- Quit the App Store app completely (Cmd + Q).
- Relaunch it and check if the download resumes or restarts properly.

3. Check Your Network Connection:
- Confirm your internet is stable since a slow or interrupted connection can cause the download to stall.
- Try switching between Wi-Fi and Ethernet if possible.

4. Clear the App Store Cache:
- Open Terminal (you can find it via Spotlight search).
- Type open $TMPDIR../C/com.apple.appstore/ and press Enter.
- This opens the App Store cache folder.
- Delete the files inside this folder to clear cache, then restart your Mac and try downloading WSOP again.

5. Sign Out and Back Into the App Store:
- Open App Store > Click your name at the bottom-left > Sign Out.
- Sign back in with your Apple ID and retry the download.

6. Check Available Storage:
- Go to Apple menu > About This Mac > Storage, and make sure you have enough disk space for the app download.

7. Restart Your Mac:
- A simple reboot often clears temporary system glitches blocking downloads.

If none of these work, or the issue persists after a day or two, it might be an issue with Apple's servers or the app package itself. In that case, I recommend contacting Apple Support or WSOP support at [email protected] for specialist assistance.

Let me know if you want me to guide you through any of these specific steps! Are you satisfied with this troubleshooting plan?