Hi there! Thanks for reaching out about the issue with the Public Storage app where gate, door, and elevator access via the app isn’t working, but the access code still functions correctly. Let me help you get this sorted.

First, just to clarify—to confirm your setup:
- You are able to use your access code manually on keypads at the gate, doors, and elevators without trouble.
- The app itself lets you attempt access, but it doesn't unlock those for you automatically.
Is that correct?

Assuming so, here are some common reasons and solutions to try that often resolve this:

1. App Permissions Check
Make sure the app has permission to use Bluetooth and location services on your Windows device, as the app relies on these to communicate with the access points.

2. App Update and Re-login
Check if there’s an update for the Public Storage app and install it if available. Then log out and back in to refresh your credentials and connection.

3. Bluetooth and Connectivity
Turn Bluetooth off and on again on your device to reset connections. Also, ensure you are within range of the gate/door/elevator sensors.

4. Restart the Device
Sometimes a simple restart of your computer/device clears out temporary issues affecting app functions.

5. Reinstall the App
If none of the above helps, uninstall and reinstall the app to clear any app-level corruption.

6. Verify App Account Settings
Confirm your account in the app is set up correctly with access privileges. Sometimes access could be temporarily disabled or need refreshing by facility management.

If you’ve tried all these or prefer I guide you through them step-by-step, just let me know. Also, do you recall when the app access last worked properly, and if anything changed since?

Lastly, if the problem persists, it could be related to backend access settings at the facility itself—not something fixable directly by app or device tweaks. In that case, we can escalate the issue to management or tech support to check server-side configurations.

Let me know how you want to proceed or if you want me to help with any step specifically! Are you satisfied with this direction so far?