If you are experiencing a white or blank screen when trying to take the Health Assessment in the AlwaysOn Wellness app, follow these steps to troubleshoot the issue:

1. Check Internet Connection: Ensure that your device is connected to a stable internet connection, whether via Wi-Fi or mobile data.

2. Restart the App: Close the AlwaysOn Wellness app completely. On Windows, right-click the taskbar to see the apps running in the background, and then select the app to close it. Reopen the app and try again.

3. Clear Cache and Data: Navigate to your device settings, find the AlwaysOn Wellness app, and clear the app's cache and data. This can help resolve issues related to stored data that might be causing the blank screen.

4. Update the App: Make sure that you are using the latest version of the AlwaysOn Wellness app. Check for updates either in the Google Play Store or Apple App Store and download any available updates.

5. Reinstall the App: If the issue persists, uninstall the app from your device and then reinstall it from the Google Play Store or Apple App Store. This can fix any installation issues that may have occurred.

6. Check for Device Updates: Ensure that your device's operating system is up to date. Go to your device settings and look for software updates.

7. Contact Support: If none of the above steps solve the problem, consider reaching out to the app's support team. You can find contact information on the AlwaysOn Wellness website or within the app itself.

Each of these steps targets potential causes for the blank screen issue and may help you successfully take the Health Assessment in the AlwaysOn Wellness app.

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