To address the issue where your Energizer Connect phone states it has a bug and goes to sleep, follow these detailed steps:

1. Restart Your Phone: Begin by performing a simple restart. This can clear temporary glitches or bugs that may be causing the problem. Hold down the power button until you see the option to restart.

2. Check App Permissions: Ensure that the Energizer Connect app has the necessary permissions to run in the background. To do this:
- Go to Settings on your phone.
- Navigate to Apps and find Energizer Connect.
- Tap on Permissions and ensure that all required permissions are granted. This ensures the app can operate without restrictions - learn more.

3. Update the App: Make sure that the Energizer Connect app is updated to the latest version as updates often fix bugs.
- Open the Google Play Store.
- Search for Energizer Connect and tap on it.
- If an update is available, click on Update.

4. Check Network Connection: Confirm you're connected to a 2.4GHz network, as the device cannot function on a 5GHz network.
- Go to Wi-Fi Settings and ensure your device is connected to the 2.4GHz band. If there are connectivity issues, consider forgetting the network and reconnecting - learn more.

5. Clear App Cache: Clearing the cache can resolve any corrupted temporary data that might be causing the issue.
- Go to Settings > Apps > Energizer Connect.
- Tap on Storage and then press Clear Cache.

6. Reinstall the App: If the problem persists, try uninstalling and then reinstalling the Energizer Connect app.
- Hold down the app icon and select Uninstall.
- Then, go to the Google Play Store, search for Energizer Connect, and install it again.

7. Check for Device Firmware Updates: Sometimes, the device firmware may need updates to resolve bugs.
- Go to Settings > About Phone > System Updates and check if there’s a pending firmware update.

8. Contact Customer Support: If the issue continues after completing these steps, it may be a more technical bug that needs professional support. Visit the Energizer Connect FAQ page or contact their support directly for further assistance - learn more.

By following these steps, you should be able to resolve the issue of your Energizer Connect phone going to sleep due to a bug.