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[Air Canada + Aeroplan] Cannot login to aeroplane app on iPhone 14 to add my upcoming trip
G
Glenn ballard
5 months ago In
Air Canada + Aeroplan
Cannot login to aeroplane app on iPhone 14 to add my upcoming trip
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Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
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Hi there! I understand you're having trouble logging into the Air Canada Aeroplan app on your iPhone 14 and adding your upcoming trip. Let's start by clarifying a couple of things so I can better assist you:
1. When you try to log in, do you get any error messages?
2. Are you able to enter your Aeroplan user ID and password but unable to proceed past that point?
3. Have you recently set up any two-factor authentication that requires a verification code?
4. Have you already tried deleting and reinstalling the app?
5. Does the app let you log in but just not show your trip once logged in?
Knowing these details will help me guide you through the best troubleshooting steps. Looking forward to your response!