Hello! I understand you've canceled your PlantIn subscription back in June but are still seeing charges on your account. Let's work through this together to get it sorted out.

First, let me ask a couple of things to better understand your situation:
- How did you cancel your subscription? Did you do it through the PlantIn app, your device's app store (like Microsoft Store or Google Play if you use another device), or another platform?
- Do you have any email confirmation or receipt stating the subscription was successfully canceled?

In the meantime, here is a step-by-step approach to troubleshoot this:

1. Check Subscription Status in Your Account:
- Open the PlantIn app.
- Go to the "My Plants" tab.
- Tap the gear icon for Settings (top right corner).
- Select "Account," then "Manage Subscription."
- Verify if your subscription is still active.

2. Verify Subscriptions via Microsoft Store (Since you're on Windows):
- On your Windows 10 system, open the Microsoft Store app.
- Click your profile icon and go to "Subscriptions."
- Look for PlantIn or any related subscriptions.
- If you see it active, cancel it from there to stop future charges.

3. Check Your Bank Statement for Subscription Details:
- Sometimes subscriptions are linked to different accounts or payment methods.
- Confirm which account or card is being charged and check if it corresponds to your current subscription method.

4. Contact PlantIn Support Directly:
- If the subscription shows canceled but charges continue, contact PlantIn support via email at [email protected].
- Provide them with your account details, cancellation confirmation, and transaction information so they can investigate further.

5. Dispute Charges with Your Bank:
- If charges persist and you have proof of cancellation, you can raise a dispute or chargeback with your bank to prevent future unauthorized charges.

If you've already tried some of these steps, please let me know which ones so I can guide you further. Also, if you have any screenshots or emails regarding the cancellation, that would be helpful.

Are you comfortable going through these steps? Let me know how I can assist you further!

My name is Sybil Allen, and I cancelled this prescription back in June and you guys continue to take money from my account. Also, i just received a new prescription with planters and $8.00 was detective from the account. please cancelle this account and i want a refund. [email protected]

Hi Sybil, thanks for sharing those details. I see you've already canceled the subscription back in June but charges have continued, including an $8 deduction for a new prescription. I definitely want to help you get this resolved as smoothly as possible.

Here’s what I recommend to cancel your PlantIn subscription and request a refund properly:

1. Send an Email to PlantIn Support
Since you already canceled but charges continue, the direct way to handle a refund and cancellation is by contacting PlantIn support via email at [email protected]. In your email, include:
- Your full name (Sybil Allen)
- The email linked to your account ([email protected])
- Details of the unwanted charges (dates, amounts)
- Confirmation that you canceled back in June
- A polite request for cancellation confirmation and a refund of the recent $8 deduction and any other unwanted charges

2. Verify Subscription Cancellation
While PlantIn subscriptions can sometimes be managed through the app or third-party platforms, emailing support is the most direct route to guarantee cancellation and refund review according to their Money-Back Guarantee Policy1.

3. Check Payment Method
Double-check if the charges are coming from the same account/payment method you had canceled with. Sometimes, payments may be going through a linked account or alternate payment method. If necessary, contacting your bank about stopping recurring payments is an option.

4. Await Response and Refund Processing
Once you send the email, PlantIn support should respond with next steps. Refunds are generally processed after they verify your cancellation and the charges1.

If you want, I can help draft an email for you to send to support? Just let me know!

Are you comfortable with these steps? Do you want assistance drafting your email or help checking your subscription status from your Windows device?