Hi there! I understand you’re having trouble with the Tezza app freezing when you try to add media from your library. Let’s work through this together and get it sorted out.

To start, can you tell me if this freezing happens every time you tap the button to add media? Also, have you already tried closing the app completely and reopening it, or restarting your iPhone? Knowing this will help me tailor the steps for you.

In the meantime, here’s a step-by-step approach we can try:

1. Check App Permissions
Since the app accesses your photos, make sure Tezza has permission to access your Photo Library:
- Go to Settings > Privacy & Security > Photos
- Find Tezza and ensure “Read and Write” or equivalent permission is enabled.

2. Force Close and Restart Tezza
- Swipe up from the bottom of your iPhone to bring up the app switcher.
- Swipe Tezza off the screen to close it fully.
- Reopen the app.

3. Restart Your iPhone
- Hold the side button and either volume button until you see the power-off slider.
- Turn off your iPhone, then turn it back on.

4. Update the Tezza App
- Open the App Store and check if there’s an update available for Tezza.
- If so, update the app to the latest version.

5. Clear App Cache or Reinstall
Unfortunately, there’s no direct cache clearing option on iOS apps, but uninstalling and reinstalling Tezza can help clear corrupted temporary data:
- Delete the Tezza app (this will clear its cached data).
- Reinstall it from the App Store.
- Note: Deleting the app might clear your saved projects inside the app, so if you want to avoid that, back up any important work first.

6. Check for iOS Update
Your iOS version 18.7 is quite recent, but double-check for minor updates:
- Go to Settings > General > Software Update.
- Install any available updates.

If the problem persists after these steps, it could be related to a bug in the current version of the app or a conflict with certain media files. In that case, contacting Tezza’s official support at [email protected] with details about your device and iOS version can help.

Does this sequence make sense so far? Let me know which steps you’ve tried or if you want me to walk you through any of these.

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