Hi there! I’m Pierre. Sorry to hear you’re having trouble upgrading your Fitafy account to a paid user. Let’s see if we can get this sorted out together.

To start, could you tell me a bit more about what happens when you try to upgrade? For example, do you see any error messages, or does the upgrade process stop at a certain step? Also, are you doing this through the app on your iPhone running iOS 18.5?

Once I know a bit more, I can guide you step-by-step to fix it. In the meantime, here are some quick checks to try:

1. Make sure your iPhone has a stable internet connection—Wi-Fi or cellular data.
2. Check if your payment method is up to date in your Apple ID settings.
3. Restart the Fitafy app and your iPhone, then try upgrading again.
4. Ensure your Fitafy app is updated to the latest version from the App Store.

Let me know what happens after these steps or if you encounter any specific messages!

Can’t upgrade account to paid user

Thanks for sharing that you can’t upgrade your Fitafy account to a paid user on your iPhone with iOS 18.5. Let’s dig in a bit more to pinpoint the problem.

First, a quick check: When you try to upgrade, do you get any sort of error message? For example, does it say payment failed, or is the upgrade option unresponsive? Also, could you confirm if you’re trying to upgrade directly within the Fitafy iOS app or via their website?

In the meantime, here are some troubleshooting steps specific to your iPhone and iOS version that often resolve upgrade issues:

1. Verify Payment Method in Apple ID:
- Open your iPhone Settings.
- Tap your name at the top to access Apple ID.
- Tap “Payment & Shipping.”
- Ensure the payment method linked here is valid and up to date.

2. Check for App Updates:
- Open the App Store.
- Tap your profile icon.
- Scroll to see if there is an update available for Fitafy; if so, update it.

3. Restart Your Phone:
- Sometimes a simple restart helps clear temporary glitches.

4. Try Upgrading Through Apple’s Subscription Settings:
- Go to Settings > your name > Subscriptions.
- Locate Fitafy; try to manage or start the subscription from there.

5. Log Out and Log Back In:
- In the Fitafy app, log out of your account, then log back in and try upgrading again.

If none of these steps work, it helps to know if you previously had a paid subscription or if this is your first attempt. Sometimes Apple’s subscription system delays activation or does not sync immediately with the app.

Also, I noticed mentions that Fitafy subscriptions can be managed or cancelled from the store account settings1.

If after trying all that, the issue persists, it might be a problem on Fitafy’s server side or with the payment processing system. In that case, contacting Fitafy support at [email protected] with details like your Apple ID, payment method, and screenshots of the issue can speed things up.

Let me know what you see when you try these steps, and I’ll guide you further! Are you satisfied with this plan?