Hello! I understand your camera is not connecting with the REDTIGER app on your Mac running OS X 10.15.7. Let’s work together to get this sorted out.

To help you better, could you please tell me:
- Are you trying to connect the camera via Wi-Fi or USB?
- Does the app recognize the camera at all or show any error messages?
- Have you checked if the camera’s hotspot or Wi-Fi is turned on and active?
- Are there any VPNs or antivirus software running on your Mac that might block the connection?

Meanwhile, here is a step-by-step guide to troubleshoot typical camera connection issues with the REDTIGER app on your Mac:

1. Confirm Camera Wi-Fi Hotspot
Ensure your dash cam’s Wi-Fi hotspot is turned on. Usually, the camera broadcasts a Wi-Fi network you need to connect your Mac to. Go to your Mac’s Wi-Fi settings and see if the RedTiger camera’s network is listed. If not, try restarting the camera to activate the hotspot.

2. Connect Mac to Camera Wi-Fi
On your Mac, connect to the camera hotspot network. Please note your Mac won’t have internet while connected to this direct Wi-Fi, which is normal.

3. Disable VPN and Antivirus Temporarily
Sometimes VPNs or antivirus software interfere with device connections. Try disabling these temporarily and retry connecting the app to the camera.

4. Restart Both Devices
Turn off the camera and your Mac, then turn them back on. This often resolves minor glitches.

5. Update Firmware and App
Check for any firmware updates for your REDTIGER camera on their official site and update the app on your Mac if available. Updated software ensures better compatibility and fewer bugs.

6. Reset the Camera Network Settings
If issues persist, reset the camera’s network settings to factory defaults. This is usually done via the camera settings menu. Then try connecting again.

7. Verify App Permissions on Mac
Ensure the REDTIGER app has permission to access network features and camera. You can check this under System Preferences > Security & Privacy > Privacy.

If you want, I can guide you through any of these steps in detail. Could you please share more about how you are trying to connect and any messages you see?

Also, here are some user discussions and official tips that many found helpful regarding REDTIGER app connection issues:
- Some customers advised checking VPN or antivirus interference before connecting the camera to the app.
- RedTiger suggests ensuring your phone or computer connects to the camera’s Wi-Fi hotspot properly, not your usual internet Wi-Fi.
- Restarting devices and updating firmware solved many common glitches1 2 3.

Let me know how you’d like to proceed!