[Nebo] The app crashes after about 2-5min of activity, consistently without fail for the past day.

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Consistently crashes after boot up
2 months ago In Nebo
The app crashes after about 2-5min of activity, consistently without fail for the past day.

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Charlotte Green

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2 months ago

Hi there! I see your Nebo app crashes consistently after 2-5 minutes of use. That sounds like an issue we can troubleshoot together. To start, could you let me know if you have tried any fixes already, such as restarting your device or updating the app?

Meanwhile, here are some steps we can try to fix the app crash on your Windows device:

1. Restart Your Computer
Sometimes a simple restart can clear temporary glitches and free up system resources affecting app stability.

2. Check for App Updates
Make sure your Nebo app is up to date. An outdated app version can cause crashes. You can do this through the Microsoft Store or the official Nebo website.

3. Clear App Cache and Data (If Applicable)
While Windows apps don't always have a clear cache option like mobile versions, try uninstalling and then reinstalling the app. This cleans up any corrupted files that might cause crashes.

4. Check System Resources
Since the crash happens after a few minutes, it might be related to your system running out of RAM or CPU power. Close other heavy applications running in the background.

5. Run the App as Administrator
Right-click the Nebo app icon and choose "Run as administrator." Sometimes permissions can impact app stability.

6. Check for Windows Updates
Keeping Windows 10 updated ensures you have the latest patches that improve app compatibility and stability.

7. Check for Software Conflicts
Security software or other installed apps might interfere with Nebo. Temporarily disabling antivirus/firewall (safely and briefly) can help test that.

If you’ve already done some of these, please tell me which ones so I can suggest other advanced fixes. Also, are there any specific actions or files in the app that trigger the crash? That info can help pinpoint the cause.

Let me know how it goes, and I’ll be here to guide you through the next steps!

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