Hi there! I’m sorry to hear that the GoCoCo app is freezing for you on the "start free week" screen. Let’s work together to get this sorted out.

To begin, could you tell me a bit more?
- Which version of the GoCoCo app are you using?
- Did this issue start happening recently, like after an update?
- Have you tried any steps so far, such as restarting the app or your phone?

In the meantime, here’s a step-by-step approach to troubleshoot this freezing issue on your iPhone with iOS 18.5:

1. Force Close the App:
- Swipe up from the bottom of the screen and pause in the middle (or double-click the Home button if your iPhone has one).
- Find the GoCoCo app in the app switcher and swipe it off the screen to close it fully.

2. Restart Your iPhone:
- Hold the side button and volume up/down button simultaneously until you see the power off slider.
- Slide to power off, wait 30 seconds, then press and hold the side button to turn it back on.

3. Check for App Updates:
- Open the App Store, tap your profile picture on the top right, and scroll to see if there’s an update available for GoCoCo.
- If yes, update the app and try again.

4. Reinstall the App:
- Press and hold the GoCoCo app icon, tap “Remove App,” then choose “Delete App.”
- Then go back to the App Store, search for “GoCoCo,” and reinstall it.

5. Check Network Connection:
- Ensure you have a stable internet connection (Wi-Fi or cellular). Sometimes, slow or unstable connections can cause the app to hang during account or subscription checks.

If these steps don’t resolve the problem, we can explore more advanced solutions, such as checking if the app has the necessary permissions or if your account subscription status is synced correctly.

Please let me know what you’ve tried and if any of this helps!

Trying to use and the app locks up on the “start free week” screen. Can’t do anything but close it.