[Eternal Family] All content tried says sorry video can't be played from your location

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David Marshall
8 months ago In Eternal Family
All content tried says sorry video can't be played from your location

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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8 months ago

Hi! I understand you're seeing a message saying a video can't be played due to your location while using the Eternal Family app on your Android 10 device with WebKit browser. I want to help you get this sorted.

First, can you tell me if this happens with all videos or just specific ones? Also, are you using any VPN or proxy services currently?

Meanwhile, here are some steps that generally help resolve location restriction issues for streaming apps:

1. Check your device location settings:
Make sure your Android's location services are turned on and that Eternal Family app is allowed to access location if it requests.

2. Verify your network connection:
Sometimes, the IP address given by your network can determine your perceived location. Try switching from Wi-Fi to mobile data or vice versa to see if that helps.

3. Clear app cache and data:
- Go to Settings > Apps > Eternal Family app
- Tap Storage
- Clear cache and then clear data (note: clearing data may log you out)

4. Update or reinstall the app:
Make sure the Eternal Family app is up to date. If you installed it through another source, try uninstalling and reinstalling from the official app source.

5. Use a VPN as last resort:
Since content availability is often restricted by region, some customers use VPN services to appear as if they are in a supported location. If you try this route, pick a reputable VPN and connect to a country where Eternal Family content is available.

If after these steps you're still getting the location error, it’s worth contacting Eternal Family support directly at [email protected]. They can verify if content restrictions apply to your account's location or region and may offer account-specific help.

Let me know what you find out after trying these, or if you want me to guide you through any step! Are you able to share more details on the videos affected or your current setup?

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