Hi! I see the Ding Top-up app is just buffering for you. Let's get to the bottom of this. To start, can you tell me if the buffering happens right when you open the app, during top-up attempts, or at some other time? Also, is your internet connection on Wi-Fi or mobile data? This info will help me guide you better.

Buffering picking contact

Thanks for the details! So the Ding Top-up app buffers specifically when it’s syncing your contacts. Let’s try some steps focused on that:

1. Check App Permissions:
- On your Android 10 device, go to Settings > Apps > Ding Top-up.
- Tap Permissions and make sure the app has access to Contacts allowed. Without this, it might be stuck trying to access contacts but can't.

2. Clear Cache for Ding App:
- Go to Settings > Apps > Ding Top-up > Storage.
- Tap Clear Cache to remove temporary data that might be causing trouble.

3. Refresh Contact Sync Manually:
- Open your Contacts app and make sure your contacts are properly loaded and synced there first.
- Sometimes restarting your device can help reset the syncing process between contacts and the Ding app.

4. Force Close and Reopen the Ding App:
- Go to Settings > Apps > Ding Top-up > Force Stop.
- Then reopen the app and try syncing contacts again.

5. Check Network Connection:
- Since contact syncing requires internet, check you have a stable connection. If you're on mobile data, try switching to Wi-Fi or vice versa.

6. Update or Reinstall the App:
- Make sure you have the latest version of Ding Top-up from the Play Store.
- If the problem persists, uninstall the app and reinstall it.

If after these steps the buffering still happens, it might be a deeper syncing issue. In that case, contacting Ding’s support at [email protected] could help. They can check if there is an ongoing issue or account-specific problem.

Would you like me to guide you through these steps? Are you comfortable checking permissions and clearing cache first?