[Jebena] Unable to upload picture on login

K
Kidist
1 year ago In Jebena
Unable to upload picture on login

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hi there! I understand you're having trouble uploading a picture during the login process on Jebena. Let's take a look at this together. Could you provide me with a bit more detail?

1. Is there any error message you see when you try to upload the picture?
2. Have you checked if the app has the required permissions to access your photos?
3. What type of image file are you trying to upload (e.g., JPEG, PNG)?

Once I have a bit more context, I can guide you through some solutions!

K
Kidist
1 year ago

Unable to upload picture on login

user
avatar
18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

View Profile
1 year ago

Thank you for your patience! Since you're unable to upload a picture on login, let's troubleshoot this issue step-by-step.

1. Check App Permissions: First, let’s ensure that the Jebena app has permission to access your photos. You can do this by:
- Going to your device's Settings.
- Scroll down and select Apps or Applications.
- Find and select Jebena from the list.
- Tap on Permissions and ensure that Storage or Photos permission is enabled.

2. Image Format and Size: Confirm that the image you are trying to upload is in an acceptable format (e.g., JPEG, PNG) and is not too large. Sometimes, large file sizes can cause upload issues.

3. Clear Cache and Data: Clearing the app's cache and data can often resolve bugs:
- Go to Settings > Apps > Jebena.
- Tap Storage and select Clear Cache and Clear Data. (Note: Clearing data may require you to log in again.)

4. Network Connection: Ensure you have a stable internet connection. Sometimes, connectivity issues can prevent uploads from completing.

5. Update the App: Make sure you’re using the latest version of the Jebena app. Check for updates in the Google Play Store, as updates often contain important fixes.

If you follow these steps and still encounter issues, please let me know if you get any error messages or if anything specific happens when you try to upload. I can explore further options with you!

K
Kidist
1 year ago

Unable to upload picture on login

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