[Inspire] Can't find app on phone

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Randall mckinney
3 months ago In Inspire
Can't find app on phone

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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3 months ago

Hi there! I understand you're unable to find the Inspire app on your Android phone running Android 10 with the WebKit browser. Let's get this sorted out together.

First, just to clarify: are you unable to find the app icon on your home screen or app drawer, or is the app not installed at all? Also, have you tried searching for the app by name in your app drawer or using your phone's search function?

Meanwhile, here are some straightforward steps you can try:

1. Search the App Drawer: Swipe up or tap your app drawer icon and type “Inspire” in the search bar. Sometimes app icons can get moved or hidden.

2. Check if the App is Installed:
- Go to Settings > Apps & notifications > See all apps.
- Scroll through the list or search for “Inspire”.
- If it's not there, it means the app isn’t installed, and you'll need to download it from the Google Play Store.

3. Reinstall the App if Needed:
- If you found it but can’t open it or it’s missing features, try uninstalling it and reinstalling from the Play Store. This can also help if the app got corrupted.

4. Check Hidden Apps or Disabled Apps: Sometimes apps get disabled or hidden by device filters.
- Look in your app drawer's menu for “Hidden apps” or “Disabled apps” settings to make sure Inspire isn’t hidden.

5. Clear Cache for the Launcher: Your home screen launcher controls app icons display. Clearing its cache can refresh the app list:
- Settings > Apps > Your launcher (e.g., “Launcher”, “Google Now”) > Storage > Clear Cache.

If you’re trying to use Inspire as a web app through the browser, it’s possible you need to add it as a shortcut manually:

- Open Chrome on your phone > go to https://app.inspiresoftware.com > tap the 3 dots menu in the upper-right corner > select “Add to Home screen”7.

Could you please let me know which of these sounds like your situation and if you’ve tried any already? That will help me assist you better.

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