Hi there! I see that your ProBox TV app on your Roku device is stuck on the loading screen, showing "loading" twice and never moving past that. That sounds inconvenient, and I’m here to help you get it sorted.

To start, would you mind letting me know if you've tried any steps like restarting your Roku, unplugging it, or checking your network connection? Also, are other apps on your Roku working fine, or is this issue happening only with ProBox TV?

In the meantime, I’ll guide you through some standard steps we can try to resolve this:

1. Restart your Roku device:
- Unplug the Roku device from the power source completely.
- Wait about 10 seconds and then plug it back in.
This refreshes the system and often clears temporary glitches.

2. Check your internet connection:
- Make sure your Roku is connected to the internet.
- You can test this by opening another app or channel on Roku.

3. Restart the router:
- Power cycle your router by unplugging it for 30 seconds, then plugging it back in.
- After the router is back online, try launching the ProBox TV app again.

4. Check for Roku system updates:
- Go to Settings > System > System Update and select Check Now to ensure your Roku firmware is current.

5. Reinstall the ProBox TV App:
- On your Roku Home screen, highlight the ProBox app, press the Star (*) button on your remote, and select Remove Channel.
- After removing it, go to Streaming Channels, search for ProBox TV, and reinstall it.

6. Try switching HDMI ports:
- If possible, plug your Roku into a different HDMI port on your TV to rule out port issues.

If after these steps the app still does not load past the "loading" message, it could be a deeper software issue either with the app or the device. If that's the case, let me know, and we can explore advanced troubleshooting like a factory reset or contacting Roku support.

Could you please try these steps and let me know where you get? I’m here to help every step of the way!

Tried all of those..Roku says it's a Pro Box problem. it worked fine 2 weeks ago

Thanks for letting me know that you’ve tried all the basic steps and Roku has directed you to ProBox. Since it worked just two weeks ago and now the ProBox TV app on Roku keeps showing the loading screen twice and never progresses, it could be an emerging issue with the app version or compatibility with Roku's latest firmware.

Here’s what I suggest we try next, tailored to your situation:

1. Check for ProBox TV app updates outside Roku
Sometimes, the app itself needs an update independent from Roku. Unfortunately, Roku handles updates internally, but ProBox servers might have issues or new releases. I recommend that you check the ProBox TV official website or your ProBox app on other devices (if available) to see if there has been a recent update or reported outage.

2. Clear cache and data (if supported)
Roku typically doesn’t offer manual cache clearing like smartphones, but a trick is to remove the channel and reinstall, which you’ve done. If possible, log out and log back into your account within the app on Roku or on another platform.

3. Test ProBox TV on another device
If you have a Windows PC, mobile phone, or another smart TV, try accessing ProBox TV there. If it works fine elsewhere, it confirms it’s specific to the Roku environment.

4. Factory reset your Roku as a last resort
Since you’ve done most other steps, a factory reset of your Roku device might resolve deeper software conflicts:
- Go to Settings > System > Advanced system settings > Factory reset.
- Follow the on-screen instructions. (Note: This will erase all accounts and settings.)
- After reset, reinstall ProBox TV and test.

5. Contact ProBox TV Support
Since this seems specific to the ProBox app, and Roku suggested the app developers handle it, you may want to contact [email protected] directly with details of your Roku model and firmware version.

6. Watch for Roku announcements or community posts
While there’s no official widespread outage reported, some users have noted sporadic app loading issues with ProBox TV on Roku in forums like Reddit. Keeping an eye on such community spaces might give you an update on broader issues 3.

If after a factory reset the problem still persists, it’s likely a compatibility issue or bug needing the ProBox TV development team to release a fix or update.

Would you like me to help guide you step-by-step through the Roku factory reset to ensure it goes smoothly? Also, do you have another device you can test ProBox TV on right now? This information will help narrow down the cause.

Looking forward to your reply!

Have tried just about all of those Roku had me shut down everything then reload it. also reload the app..all other Roku channels working fine

Thanks for sharing that you’ve already shut everything down, reloaded the app, and verified that other Roku channels are working perfectly. That helps narrow things down quite a bit.

Since this issue seems isolated to the ProBox TV app on your Roku, here are some additional troubleshooting tips focused on that specific problem:

1. Check Roku’s Support Recommendations for App Loading Issues
Roku's official guidance notes that app loading issues can sometimes be caused by temporary server hiccups or network inconsistencies—even if other channels work fine. They recommend fully restarting all networking devices (modem/router), confirming your Roku's system is fully up to date, and temporarily disabling any VPNs or proxy services if you use them1.

2. Confirm your Internet Speed and Stability
ProBox TV, being a streaming app, needs a relatively stable and fast connection. You might want to run a speed test on your Windows device to ensure your network isn’t affecting the app. Aim for at least 5 Mbps download speed for standard streaming.

3. Network Settings and DNS
Sometimes Roku devices face DNS resolution issues causing apps to fail loading. You can try changing your router’s DNS settings to use Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare (1.1.1.1) as alternatives, then restart your Roku. Instructions depend on your router model but are generally found in the router’s online settings under “DNS” or “Network Settings.”

4. Check for Known ProBox TV App Issues on Roku
From user discussions online, there’s mention that Roku has occasionally blocked or restricted some third-party streaming apps, including ProBox-type apps, which can cause them to freeze or fail loading4. This is worth monitoring via ProBox TV announcements or Roku forums.

5. Try Creating a New Roku Profile
If your Roku account profile has some corrupted setting or cache, creating a new profile on your Roku device and installing ProBox TV there can test if the issue persists.

6. Contact ProBox TV Support with Detailed Logs
Since you’ve done nearly every common fix, bringing this detailed info to ProBox TV support ([email protected]) would help them diagnose if it’s an app-side bug or server issue.

To assist further, here is a helpful official article from Roku on app streaming problems which may provide additional insights: Issues playing shows and movies on your Roku device.

If you’d like, I can guide you through changing your DNS settings on your router, or creating a new Roku account profile step-by-step. Just let me know!

Are you satisfied with these next-step suggestions?

tried contacting Pro Box several times...no response

I understand how challenging it can be when you’ve reached out to ProBox TV support multiple times without receiving a response. Based on what you shared and the search results I found, it appears that others have experienced similar issues with ProBox TV app support response times being slow or unresponsive. Unfortunately, this seems to be a known concern among users4.

Since direct support contact is not yielding a timely response, here are some alternative suggestions you can try:

1. Check Online Communities and Forums
Sometimes active user communities on platforms like Reddit or Facebook can provide workarounds, updates, or unofficial support. For example, users have shared that temporarily disabling VPNs or checking YouTube broadcasts as an alternative has helped some3.

2. Use Alternative Streaming Sources Temporarily
If you need immediate access, exploring other trusted streaming services might be necessary while ProBox TV resolves their app issues.

3. Monitor ProBox TV’s Official Website or Social Media for Announcements
Sometimes support delays coincide with ongoing server issues or app updates—checking their official pages regularly might provide news about fixes or maintenance.

4. Keep Trying Support Email with Detailed Information
When you email, including your device details (Roku model, firmware version), date/time of the issue, and steps you’ve already taken can help them prioritize your case when they respond.

5. Consider Community Help Groups on Facebook
Some user groups specifically for ProBox or similar TV boxes sometimes have moderators who share updates or help troubleshoot6.

I know it’s not the perfect solution to be waiting for support, but continuing to try these channels might get you some movement. In the meanwhile, if you want, I can walk you through any further troubleshooting or help you explore alternative apps on your Roku.

Are you interested in trying any specific workaround, or would you like assistance with something else?