[Tubi] I try to play a movie the movie starts then it bounces back to the play button

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mike young
8 months ago In Tubi
I try to play a movie the movie starts then it bounces back to the play button

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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8 months ago

Hello! I understand that when you try to play a movie on Tubi via your WebKit browser on Windows 10, the movie starts but then immediately bounces back to the play button. Let's work together to get that fixed.

To start, could you please tell me:

- Is this happening with all movies or just a specific one?
- Have you noticed if this issue happens right after an ad plays or immediately when you press play?
- Have you tried refreshing the page or restarting your browser?
- Are you connected to a stable internet connection?

Meanwhile, here are some steps we can try to fix this playback loop issue:

1. Refresh and Restart Browser
- Close your browser completely and reopen it.
- Visit Tubi's website again and try to play the movie.

2. Clear Browser Cache and Cookies
Sometimes stored data can cause playback problems. Here’s how:
- In your browser settings, find the option to clear browsing data.
- Clear cached images, files, and cookies (you don’t have to clear everything, just these).
- Restart the browser and try playing the movie again.

3. Check for Browser Updates
- Make sure your WebKit-based browser is updated to the latest version. Outdated browsers can cause video playback issues.

4. Disable Browser Extensions
- Some browser extensions, especially ad blockers or privacy tools, can interfere with video playback.
- Try disabling them temporarily and see if the movie plays.

5. Verify Internet Connection
- Make sure you have a stable internet connection. Try running a speed test or other streaming services to check if videos play normally.

6. Try a Different Browser
- If possible, try playing the movie on another browser like Chrome, Edge, or Firefox just to see if this problem is specific to your current browser.

If after these steps the problem persists, there may be an issue with your Tubi account or temporary server-side issues. At that point:

7. Log Out and Back In
- Log out from your Tubi account on the browser and then log back in to refresh account data.

8. Contact Tubi Support
- You can reach out to Tubi support directly at [email protected] for further account or streaming device troubleshooting.

Please try these, and let me know how it goes. That will help me guide you further if needed.

Are you satisfied with these steps so far?

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