Hi there! I see you’re getting a black screen with “forbidden” at the top when trying to send a letter in the FutureMe app on your iPhone running iOS 17.6.1. Let’s get to the bottom of this.

To start, can you tell me if this happens when sending all letters, or just a specific one? Also, did this issue start recently after an update or change?

In the meantime, here’s a step-by-step approach to try fixing this:

1. Check your internet connection: Make sure you are connected to a stable Wi-Fi or cellular network.

2. Log out and log back in: Sometimes session or permission issues can cause “forbidden” errors if your login token expired.

3. Update the app: Ensure you have the latest version of the FutureMe app. Older versions might have authorization bugs.

4. Clear the app’s cache: On iPhone you can try uninstalling and reinstalling the app, which clears cached data.

5. Check app permissions: Go to Settings > FutureMe and verify all permissions (like network access) are enabled.

6. Try using the web version: Visit futureme.org in Safari and send a letter there to see if the issue is specific to the app.

If none of these work, the “forbidden” message typically indicates an authorization problem, meaning the app is being blocked from sending data. It might be related to your account status or a temporary server-side restriction.

Could you check if you can log in and send a letter on the website? Also, if you have another device available, seeing if the same error happens there would help isolate the issue.

Let me know what you find, and we’ll take it from there! Are you comfortable with trying these steps?