Hi there! Thanks for reaching out. I understand that you changed your email from [email protected] to [email protected] and now you're unable to log in to WorthPoint. Let’s see how we can get you back in.

First, just to clarify:
- When did you make the email change?
- Are you entering the new email ([email protected]) when trying to log in?
- Have you tried resetting your password using the new email address?

Here’s what you can try next:

1. Use Password Reset:
Go to the WorthPoint login page and click on "Forgot Password." Enter your new email ([email protected]) to receive a password reset link. Sometimes, after an email change, the password needs to be refreshed to sync with the new login.

2. Check Confirmation of Email Change:
Did you receive a confirmation email about the email change? If that change wasn’t confirmed or processed fully, the system might still recognize the original email as your login.

3. Clear Browser Cache:
Sometimes, your login page might hold old data. Clear your browser cache or try logging in from a private/incognito window.

4. Try Old Email:
As a test, try logging in with the old email address ([email protected]) and your usual password, just to see if the change took effect.

If these don’t help, there might be a lag or an issue updating your account details on our end. In that case, I would recommend contacting WorthPoint support directly at [email protected], providing your account details and explaining the issue. They can manually verify and update your login info.

Let me know which steps you’ve already tried or if you want to go through them together!

I didn't know how to change my email to the new email & have been using old closed one and forgot my password & got locked out and can't use old email as it is closed please help

Thanks for explaining your situation more clearly. Since your old email is closed and you can't use it to reset your password or change your login email on WorthPoint, here's what I recommend:

1. Contact WorthPoint Support Directly:
Because you cannot access the old email and haven't changed your email in the account, the usual password reset won’t work. The best route is to reach out to WorthPoint’s customer support team for manual account verification and email update. You can email them at [email protected] explaining your issue, including your old email ([email protected]) and the new email you want to use ([email protected]).

2. Prepare Some Verification Information:
To help them verify your identity faster, try to provide any details related to your account, such as:
- Your full name
- Last successful login date (approximate)
- Billing information or subscription details, if applicable
- Any transaction or receipt numbers you might have

3. Call WorthPoint Support:
If you prefer faster communication, you can also call them at 877-481-5750 from Monday to Friday, 9 am - 7 pm ET. Phone support might help you resolve this more quickly.

Since you can’t access the locked account by yourself due to the email closure, this direct support route is the safest and most effective method1.

Let me know if you’d like me to help draft the email to support or if there’s anything else you want to try! Are you satisfied with this solution so far?