Hi there, I understand you signed up for the CasaVista AI app’s 7-day free trial and were charged $40, which sounds concerning. Let’s look into this together to find out what happened.

First, just to clarify: Did you cancel the trial before the 7 days ended? Sometimes charges occur if the subscription isn’t canceled within the trial period. Also, did you sign up directly through CasaVista’s website or via an app store (like Apple’s App Store or Google Play)?

Meanwhile, here’s what you can do step-by-step:

1. Review your subscription status in the app or through the platform where you signed up. Check if the trial automatically converted into a paid subscription.

2. If you feel you were charged incorrectly, CasaVista allows refund requests within 14 days of purchase. You can contact their support at [email protected]. When you email them, please include your account details and mention the charge. If you signed up via an app store, indicate that in your message as well. This helps the team assist faster1 5 6.

3. If you used a credit card or payment platform, you may want to check your transaction history for any subscription renewal details or try disputing the charge with your bank if you do not get a response.

Let me know if you need help drafting the email or checking your subscription settings. Also, any extra details you give me will help me guide you better. Are you able to access your account right now?