[Fairyland] When I water I get a message Sorry, an error occurred please try again & it will jump to other garden

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Catherine Apicella
1 year ago In Fairyland
When I water I get a message Sorry, an error occurred please try again & it will jump to other garden

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Hi there! Thanks for reaching out about the watering issue in Fairyland. Just to make sure I understand it clearly: when you try to water your garden, you get the message "Sorry, an error occurred please try again," and then the game automatically jumps you to a different garden. Is that right?

Could you also let me know if this happens every time or just occasionally? And are you playing in multiple browser tabs or just one? Sometimes opening the game in multiple tabs can cause issues like this.

In the meantime, here's a straightforward way to try and fix this:

1. Refresh your browser page and log back into Fairyland. Sometimes sessions get a bit confused, and refreshing helps.

2. Clear your browser cache and cookies on WebKit for Windows. This can remove any corrupted temporary data that might be causing the error. Here’s how:
- Press Ctrl + Shift + Delete.
- Choose to clear "Cookies and other site data" and "Cached images and files."
- Click "Clear data."

3. Avoid having multiple tabs of Fairyland open at the same time. If you do keep many tabs open, try closing all but one.

4. Try watering again in your garden. See if the error still appears and if it still jumps you to another garden.

If these steps don’t resolve the problem, it could be related to a known issue some players have reported where the page "jumps" after watering, especially when multiple tabs are open or if the game experiences a timeout or lag during actions2.

Please let me know what you observe after trying these, and if the issue persists, I can guide you through some deeper troubleshooting or look into any recent updates or server issues.

Are you satisfied with this approach so far?

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