Hi! I'm Henry Adams from MyIRVING support. I understand you're having trouble logging into your MyIRVING account and your rewards card has stopped working. Let's tackle both issues step-by-step.

First, for the login issue:
1. Can you confirm if you're entering the correct email and password? Sometimes a password reset helps.
2. Have you tried resetting your password via the "Forgot Password" option on the login page?
3. Also, make sure your MyIRVING app is updated to the latest version because outdated versions can cause login problems.

Next, about your rewards card not working:
1. Is your rewards card physically damaged or worn out? If the magnetic stripe is damaged, the card may not scan properly.
2. Does the app show your rewards card linked correctly in your account?
3. Have you tried unlinking and relinking the rewards card in the MyIRVING app under your profile or payment settings?

If these steps don’t resolve the problems, I can guide you through advanced troubleshooting or help you get a replacement card if needed.

Could you please provide any error messages you see when logging in or using your rewards card? That will help me assist you better.

unexplained error

Thanks for letting me know you're seeing an "unexplained error" in the MyIRVING app. That can be a bit vague, so let's narrow it down and try some steps to fix it.

Here's what I recommend:

1. Restart the app: Close the MyIRVING app completely and then reopen it. This can clear temporary glitches.

2. Check your internet connection: Make sure you have a stable connection—try switching between Wi-Fi and mobile data to see if that helps.

3. Clear app cache (if possible): On Windows devices, clearing cache might not be straightforward for apps, but if you’re using the app through a browser in WebKit, try clearing your browser cache and cookies:
- In your browser settings, find the option to clear browsing data.
- Choose to clear cached images and files, and cookies.
- Restart the browser and try logging in again.

4. Update your app or browser: Ensure the MyIRVING app or your browser is up to date, as older versions may cause errors.

5. Try a different device or browser: If you have access to another device or browser (like Chrome or Firefox), try logging into your account there to see if the error persists.

If the "unexplained error" keeps appearing after these steps, there may be an issue with your account or on the server side.

In that case, contacting MyIRVING support directly at [email protected] would be the best next step. They can check your account status and any ongoing system issues.

Let me know if you'd like me to help you with any of these steps! Are you satisfied with this approach so far?

an unknown error occuured

Thanks for the update about the "unknown error occurred" message in the MyIRVING app. Since there isn't a specific error code or message, let's go through some focused steps to try resolving this:

1. Restart Your Device: Sometimes, simply restarting your Windows device can clear temporary glitches affecting apps.

2. Clear Browser Cache and Cookies: Since you're on WebKit browser on Windows, clearing your browser cache and cookies may help:

- Open your browser settings.

- Find the 'Clear browsing data' option.

- Select cached images, files, and cookies to clear.

- Restart the browser and try the app again.

3. Update Browser: Ensure your WebKit browser is up to date. Outdated browsers can cause compatibility issues.

4. Try Another Browser: If possible, try logging into MyIRVING using a different browser such as Chrome or Firefox to see if the issue persists.

5. Disable Browser Extensions: Sometimes extensions can interfere; try disabling them temporarily.

6. Check Account Status: You might want to verify if your account is active and in good standing. You can do this either through the app or by contacting MyIRVING support.

7. Reinstall the App (if using app): If you're using the MyIRVING app (not just browser), try uninstalling and reinstalling it.

If these steps don't clear the error, it could be related to your account or a server-side issue, in which case reaching out to [email protected] is the best next step.

Would you like me to walk you through any of these steps? Are you satisfied with this solution so far?