Hello! I’m Pierre from Arcis Golf support. I understand you’re having trouble with the Arcis Golf app freezing when trying to book tee times, and you're also finding it hard to get the help you need. Let’s get this worked out together.

To start, can you tell me a bit more about the freezing? For example:
- Does the app freeze immediately when you tap to book or only after certain steps?
- Have you tried restarting your phone or reinstalling the app?
- Are you connected to a stable internet connection (Wi-Fi or cellular)?
- What phone and app version are you using?

Meanwhile, here are some step-by-step suggestions to try:

1. Restart the Phone: Sometimes, a quick restart clears any temporary glitches affecting the app.

2. Check for Updates: Please make sure the Arcis Golf app is updated to the latest version available in your app store, as updates often fix bugs causing freezes.

3. Clear App Cache (if possible): On most phones, you can clear the app’s cache in settings to remove any corrupted temporary data.

4. Reinstall the App: Uninstall and then reinstall the app to ensure a fresh version without corrupted files.

5. Check Network Connection: Try switching between Wi-Fi and cellular data to see if that helps.

If you have already tried these, please let me know which ones, and we can move to more detailed troubleshooting steps or verify if there's a server-side issue.

I know there have been concerns about customer support access. If the app doesn't provide in-app help, you can reach out to support directly at [email protected]. They might provide more personalized assistance if this keeps happening.

Would you please try these steps and share where you get stuck? I’m here to guide you through it!

when I click the "reserve tee time" icon, the screen displays a spinning circle and eventually the system times out.

Thanks for sharing that detail about the spinning circle and eventual timeout when you tap "reserve tee time." This helps narrow down the issue.

Since the screen just keeps spinning and eventually times out, it usually points to the app struggling to connect to our booking servers or an issue processing the request. Let's try the following steps:

1. Check Internet Connection: Confirm your device has a stable, strong internet connection. Try switching between Wi-Fi and cellular data, if possible.

2. Force Close and Restart App: Completely close the Arcis Golf app (swipe it away from recent apps) and then reopen it. This often clears temporary app hang-ups.

3. Clear App Cache/Data: Since your device is on Windows with WebKit browsing, if you are using a web-based app or web view, try clearing browser cache and cookies. For apps, go to Settings > Apps > Arcis Golf > Storage > Clear cache.

4. Update the App: Make sure you have the latest version installed since updates address server and performance issues.

5. Try Booking Outside the App: If the issue persists, try booking a tee time directly via the Arcis Golf website (https://arcisgolf.app/), which also supports tee time reservations. This can help identify if the problem is app-specific or server-related.

If after these steps the problem continues, it could indicate a temporary server-side issue that we may need to escalate.

Would you mind trying these and let me know what happens at each step? I’m here to keep helping until this gets fixed for you.