Hi! Thanks for reaching out. Just to clarify, your subscription to Portfolio Tracker is active until April 13, 2026, but you're currently unable to update or add new positions in your portfolio—is that correct?

Could you please tell me if you see any error messages when you try to update or add positions? Also, have you recently changed anything in your device or network settings? Knowing this will help me better understand the situation.

In the meantime, here are a few initial things we can check to resolve the issue:

1. Check Internet Connection: Make sure your Mac is connected to the internet with a stable connection.

2. Restart the App: Sometimes, closing and reopening the Portfolio Tracker app can resolve hiccups.

3. Log Out and Log In: Try signing out of your account within the app and then logging back in, to refresh your session.

4. App Update: Verify that your Portfolio Tracker app is up to date. Since you’re on macOS 10.15.7, make sure the app version you have supports this macOS version.

5. Clear Cache or Data: If the app has a cache or saved data, clearing that might help resolve any corrupted files causing the issue.

If you’ve already tried any of these, please let me know which ones, and what happened, so I can help you with more advanced steps.

Are you able to try these, or should I guide you through them?

I use an iPad not a Mac. There is no error message and I have not made any changes to my device. I use to be able to simply open the app and add stocks but now, for the past two weeks, whenever I try to add a stock it a pop-up comes up prompting me to buy a subscription. On another device I went ahead and bought a year subscription which started on Sept, 4, 2025, I verified my email address and the response email said I could start using the App, but it still locked my out from adding new positions without the same pop-up wanting me to buy a subscription.

Thanks for clarifying that you’re using an iPad and that the pop-up insists on a new subscription purchase even though you recently bought a subscription with a valid start date. I understand how odd that must feel.

Since the subscription email confirms your purchase and activation, it sounds like the app isn’t properly recognizing your subscription on your iPad. Here's what we can try step-by-step:

1. Verify Apple ID: Ensure you're signed into the App Store on your iPad with the same Apple ID that purchased the subscription. Sometimes subscriptions are linked to a specific Apple ID, and being logged in with a different account can cause recognition problems.

2. Restore Purchases: Open the Portfolio Tracker app, then look in the app settings or subscription section for an option labeled “Restore Purchases.” This forces the app to check with Apple’s servers and update your subscription status locally.

3. Restart Your iPad: A simple reboot of the iPad can refresh system processes and the App Store connection.

4. Check for App Updates: Make sure the Portfolio Tracker app is updated to the latest version in the App Store, as subscription handling bugs may be fixed in updates.

5. Reinstall the App: If none of the above works, try deleting the app and reinstalling it. Since your subscription is linked to your Apple ID, you won’t lose the paid status by reinstalling. Just be sure your portfolio data is backed up (either via app cloud or export if possible).

6. Internet Connection: Confirm you have a good internet connection during all steps so the app can verify your subscription with Apple’s servers.

Could you try these steps and let me know if the subscription is recognized afterward? If the problem persists, we can explore further options including verifying subscription status via your Apple ID or contacting Apple Support as subscriptions go through their billing system.

Are you comfortable trying this now? I’m here to guide you through any of the steps!

My subscription runs thru April 13, 2026 yet I can no longer update and add new positions.

Thanks for reaching out again! Since your subscription runs through April 13, 2026, yet you are unable to update or add new positions, it suggests that the app might not be properly recognizing your active subscription.

Here’s what I recommend trying next to resolve this issue on your iPad:

1. Restore Purchases in the App
– Open the Portfolio Tracker app on your iPad.
– Go to the app’s settings or subscription area and look for a “Restore Purchases” button. Tap it to refresh your subscription status. This step helps sync your subscription with Apple’s servers.

2. Verify Apple ID
– Ensure you are signed in to your iPad’s App Store with the same Apple ID used to purchase the subscription. Subscriptions are linked to Apple IDs, so a mismatch can prevent the app from recognizing your subscription.

3. App Update
– Check the App Store to confirm you have the latest version of the Portfolio Tracker app installed. Sometimes subscription recognition issues are fixed in updates.

4. Restart the Device
– Restart your iPad to refresh system processes and network connections.

5. Reinstall the App (If Needed)
– If the problem persists, try deleting and reinstalling the app. Remember to back up your portfolio data if the app allows export or cloud sync to avoid losing information. Since your subscription is tied to your Apple ID, reinstalling should not remove your subscription status.

If after these steps you still see the prompt to buy a subscription, it could be useful to double-check your subscription status on your Apple ID account by going to Settings > Your Name > Subscriptions on your iPad. This will confirm whether the subscription is active and properly recognized by Apple.

If everything looks fine on Apple’s side and the app still doesn't allow adding positions, please let me know. We can then explore contacting the app’s support team or Apple Support for further assistance.

Are you comfortable trying these steps now? I’m happy to walk you through any of them!

The App Store recognizes my subscription. In the portfolio app the “Store & Subscription” tab fails. It does not give an error message just shows the update circle rotating for over an hour now. The internet is working, App updates the current stocks, but the Store & Subscription tab is not working.

Thanks for sharing that detail. Since the Portfolio Tracker app updates current stock data and your internet connection is working well, but the “Store & Subscription” tab just keeps spinning without error, it suggests the app is having trouble communicating with its subscription server or there’s a local app glitch specifically with that tab.

Here’s what I recommend as the next steps:

1. Force Quit and Reopen the App:
- Double press the Home button (or swipe up and hold if your iPad doesn’t have a Home button) to see all open apps.
- Swipe up on the Portfolio Tracker app to fully close it.
- Then re-open the app and try the “Store & Subscription” tab again.

2. Check for iPad System Updates:
- Go to Settings > General > Software Update to make sure your iPad is running the latest iOS version for your device. Sometimes system bugs interfere with app functionality.

3. Reset Network Settings:
- Go to Settings > General > Reset > Reset Network Settings. This will reset Wi-Fi networks and settings (you'll need to reconnect to Wi-Fi afterward), but can clear up connection glitches impacting apps.

4. Try Using a Different Network:
- If possible, connect your iPad to a different Wi-Fi network or use cellular data and check if the “Store & Subscription” tab responds. This can help rule out any network-specific blocks.

5. Reinstall the App:
- If none of the above helps, uninstall and reinstall the Portfolio Tracker app. Make sure your data is backed up or synced to the cloud before deleting.

If these steps don’t resolve the issue, it might be a problem on the app’s backend server related to subscription info. At that point, contacting the Portfolio Tracker support team directly would be the best move. They can investigate server-side issues affecting your subscription tab.

Would you like me to help you with any of these steps? Let me know how you’d like to proceed!

My subscription runs thru April 13, 2026 yet I can no longer update and add new positions.

Hi again! Given that your subscription runs through April 13, 2026, but you can’t update or add new positions, it seems like the app isn't properly recognizing your active subscription on your iPad. This matches with what you shared earlier about the “Store & Subscription” tab continuously loading without error.

Since your Apple App Store confirms the subscription is active, here’s a focused plan to try resolving this:

1. Restore Purchases in the App:
- Open Portfolio Tracker on your iPad.
- Navigate to the settings menu or "Store & Subscription" area (even if it spins, try tapping “Restore Purchases” if visible). This prompts the app to verify your subscription status directly with Apple.

2. Force Quit and Reopen the App:
- Swipe up from the bottom of the screen and pause to see open apps, then swipe Portfolio Tracker off the screen to close it fully.
- Reopen and check if the tab loads correctly.

3. Try a Different Network:
- Sometimes network restrictions or firewalls can interfere with subscription validation. If possible, switch to another Wi-Fi network or use cellular data temporarily.

4. Update iPadOS and App:
- Go to Settings > General > Software Update and ensure your iPadOS is up to date.
- Also, update the Portfolio Tracker app from the App Store if an update is available.

5. Reinstall the App:
- Backup your portfolio data if possible, then delete and reinstall the app.
- Since subscriptions are linked to your Apple ID, the app should recognize your paid subscription after reinstalling and restoring purchases.

If these steps don’t clear the issue, the problem may be on the app’s backend server or a bug affecting subscription validation in the app itself. In that case, reaching out to Portfolio Tracker’s support with your subscription details and device info will be necessary for deeper investigation.

Would you like me to walk you through any of these steps? Or if you want, I can help draft a support message to the app’s team as well. Let me know!

I’ve done everything except deleting and reinstalling the app since I do not have a way to backup my stock information. I have reached out to Portfolio Tracker support 3 times with no response from them. I am at a loss as what to do.

I understand not wanting to lose your stock information—that's very important. Since you've reached out multiple times to Portfolio Tracker support without a response, let’s focus on safely backing up your portfolio data before attempting the app reinstall.

From what I’ve found, many portfolio tracking apps offer an export or backup feature within their settings, usually under "Import/Export" or "Backup" sections. Here are some general steps you can try to back up your data within the Portfolio Tracker app on your iPad:

1. Open the App Settings: Look for an option like "Import/Export," "Backup," or "Data Management."
2. Export Your Portfolio Data: There may be an option to export your portfolio as a CSV file or similar format that you can save externally. This can be emailed to yourself or saved to a cloud service such as iCloud Drive, Dropbox, or Google Drive.
3. Cloud Sync: Check if the app supports server sync or cloud backup. Enabling that will save your portfolio data online, making it safe from local app reinstall.

If you don’t see any export or backup options within the app, there is a chance the app may not support this natively.

If that’s the case, one workaround to preserve your data is:

- Screenshot your portfolio pages for reference.
- Manually record key data like stock symbols, quantities, and purchase prices in a spreadsheet (like Numbers or Excel) to re-import later, if supported.

Once you have a backup or record of your portfolio data, reinstalling the app should be safer. Since your subscription is linked to your Apple ID, it should restore properly after reinstalling and restoring purchases.

If you want, I can help you look step-by-step inside the app for backup options or help you create a manual record spreadsheet.

Here is a helpful guide related to data backup for portfolio apps which might give you some pointers as well: Backing up data or switching devices - My Stocks Portfolio[3]

Would you like to proceed with trying to locate a backup or export feature in your app? Or shall we discuss creating a manual backup?