Hello! I understand that the picture is freezing on all your TVs when using the Watch TBS app. To help you better, could you please clarify a couple of things for me?

1. Are you using the Watch TBS app directly on smart TVs, or through streaming devices (like Roku, Fire TV, Apple TV)?
2. Is the freezing happening on all TVs at the same time, or only on certain TVs?
3. How is your internet connection—are you using Wi-Fi or wired Ethernet?
4. Have you noticed if it freezes during live shows only, or also on on-demand content?

This info will help me pinpoint the best steps for you.

In the meantime, here are some general steps to try that often resolve freezing on TV devices with the Watch TBS app:

1. Check Internet Speed: A stable internet with at least 5 Mbps download speed is needed. If possible, run a speed test on your network.
2. Restart Network Devices: Power cycle your modem and router by unplugging them for 30 seconds and plugging back in.
3. Close Other Devices: Make sure other devices on your network aren’t heavily using the internet—streaming or large downloads could cause buffering.
4. Restart the TV App: Exit the Watch TBS app fully and reopen it on your TV.
5. Restart the TV or Streaming Device: Power off and unplug your TV or connected device for a minute, then plug back in and restart.
6. Update the App: Check if there is an update available for the Watch TBS app and install it.
7. Clear Cache/Stored Data: If your TV device allows, clear the app’s cache or stored data to remove corrupted files.

If you have already tried any of these or need device-specific instructions, please let me know what you’ve done so far. That will help me guide you better.

Are you satisfied with these initial steps? Would you like me to walk you through any of them on your Kindle or other devices?

I have done everything listed. Its,broadcast through Fios

Thank you for letting me know that you have already tried the common troubleshooting steps and that your Watch TBS content is broadcast through Verizon Fios. Since this is happening on all your TVs, and you've done the basic steps, there might be a specific issue with the app's authentication or streaming compatibility with Fios.

Here’s what I recommend next:

1. Verify Fios Account Authentication with Watch TBS:
Sometimes, the Watch TBS app may not properly recognize your Fios subscription due to authentication glitches. You can try signing into WatchTBS.com on a web browser using your Fios credentials to see if your account is recognized correctly. If you get an error saying your username/password is not recognized or "Unauthorized," this could be the root cause.

2. Hard Refresh Website and App Sign-in:
For websites, a hard refresh clears cached data which might block proper sign-in. On your Kindle’s browser or any device, try doing a hard refresh on tbs.com (usually by pressing Ctrl+F5 or Command+Shift+R). Then try signing in again.

3. Check for Service Issues with Fios:
Sometimes Fios has temporary outages or service restrictions for TV streaming apps. You can check Verizon’s support page or use their troubleshooting tool here: https://www.verizon.com/foryourhome/vzrepair/flowengine/UFDService.aspx?ihaweb=FIX_SCO

4. Clear Cache and Data of Watch TBS App:
On your Kindle (which runs Android 11), go to Settings > Apps > Watch TBS > Storage & Cache, then clear cache and clear data. After that, restart the device and try signing in again.

5. Contact Verizon Support if Authentication Problems Persist:
If you continue to get unauthorized messages or failure to authenticate your Fios credentials, it might be an issue on Verizon’s end with their authentication servers. The Verizon Community forums have multiple reports of similar issues where the apps requiring Fios login stopped working, and contacting Verizon support becomes necessary.

Here are a few relevant resources for these Fios authentication issues:
- https://community.verizon.com/t5/Fios-TV-Archive/Fios-Authentication-not-working-for-streaming-TV-apps/td-p/1475975
- https://tbsnetwork.zendesk.com/hc/en-us/articles/24222654204567-Having-issues-signing-in-through-TV-provider

If you want, I can guide you step-by-step on clearing app data on your Kindle or help you test the sign-in on your browser.

Are you satisfied with these next steps? Would you like me to walk you through any of them?

Picture on all TVs is freezing

Thanks for updating me that the picture is freezing on all your TVs. Since you mentioned you already tried common steps and it's happening on multiple TVs with Fios broadcast, let’s focus on a few specific actions related to the Watch TBS app and streaming environment.

Based on known solutions for Watch TBS app freezing on TVs:

1. Quit and Fully Close the App on All TVs:
Sometimes the app might get stuck in the background causing freezing. Exit the app fully, don’t just minimize, then reopen it to see if the issue persists.

2. Restart the TVs or Streaming Devices:
Power them off completely, unplug from power for about 30 seconds, then plug back in and power on. This allows a fresh app and device start.

3. Uninstall and Reinstall the Watch TBS App:
Uninstalling clears any corrupted app files causing freezing. Then download the latest version and install it again. This can help especially if your app version is outdated.

4. Clear Cache (if possible) on the App:
On your Android-based devices (Kindle or any smart TV), go to:
Settings > Apps > Watch TBS > Storage & Cache > Clear Cache
This deletes temporary files that could cause freezing.

5. Check Your Internet Connection and Speed:
Even with Fios, intermittent network issues can cause freezing. Running a speed test (aim for at least 5 Mbps) and making sure your Wi-Fi or wired connection is stable helps.

6. Try Wired Ethernet instead of Wi-Fi:
If your TVs support Ethernet, connecting via cable often reduces freezing caused by wireless interference.

7. Update Your TV’s Firmware:
Make sure your TV’s operating system and any streaming device firmware is up to date. Manufacturers often release fixes that improve app performance.

If none of these work, there may be an issue on the service side or with Fios streaming compatibility. In that case, verifying your Fios account login on the Watch TBS website and contacting Verizon support would be the next best steps.

Here is the official TBS support article on app freezing issues that aligns with these steps:
TBS app freezing and crashing solutions

Would you like me to guide you step-by-step through uninstalling and reinstalling the app on your Kindle or another device? Or help you check your internet speed?

Are you satisfied with this approach so far?

How to update TBS app on smart TV?

Hi! To update the Watch TBS app on your smart TV, the process can vary slightly depending on your TV brand and operating system, but here are the general steps that work on most smart TVs:

1. Open the App Store or App Section:
Using your smart TV remote, navigate to your TV’s app store. This could be the Google Play Store on Android TVs, Samsung’s Smart Hub, LG Content Store, or another app marketplace depending on your TV.

2. Find the Watch TBS App:
Search for the "Watch TBS" app in the store.

3. Update the App:
If an update is available, you will see an "Update" button. Select it to download and install the latest version. If you only see "Open," the app is already up to date.

4. Restart Your TV:
After updating, it’s a good idea to restart your TV to ensure all changes take effect properly.

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If your TV doesn’t offer manual updates for apps, or the app doesn’t appear in the store, you might need to uninstall and then reinstall the app to get the latest version.

On some Android TVs (including certain Kindle Fire models or streaming devices), you can also go to:

Settings > Apps > Watch TBS > Update (if this option appears), or clear the cache and then check for updates through the app store.

If you run into any trouble or want steps tailored to your specific smart TV brand, just let me know the model, and I can guide you through it!

Here is a helpful video tutorial on updating apps on smart TVs: How to Update Apps on Smart TV 5.

Are you satisfied with this explanation? Would you like assistance with your specific TV model?