Hi there! I see you can’t sign in to the Innago app after the update. I’m here to help get this sorted out with you. To start, could you tell me if you are seeing any specific error messages when you try to sign in? Also, have you tried anything yet like restarting the app or your device?

Once I know a bit more, I can guide you through the best next steps. But in general, the following approach can often clear things up:

1. Restart the App: Close the Innago app completely and reopen it.
2. Clear App Cache (on Android 10):
- Go to Settings > Apps & notifications > Innago.
- Tap Storage & cache > Clear cache.
- Then try signing in again.
3. Check for Another Update: Sometimes a bugfix update follows a big release.
- Open Google Play Store, search for Innago, and see if an update is available.
4. Verify Network Connection: Make sure your device has a stable internet connection.
5. Reinstall the App: If nothing else works, uninstall and reinstall the app fresh.

If you’ve already tried these or something else, please let me know. I can then check if there are any current known issues with the app or escalate for more specific support.

Would you be able to try those steps and tell me what happens? Also, if you want, I can provide you Innago’s direct support email for further help: [email protected] 1 2

Let me know!