Hi there! I understand you're not receiving the verification code via text from the Brigit app. Let's see if we can get that sorted out for you.
To start, can you confirm if you are able to receive other text messages normally on your device? Also, is the phone number you entered in Brigit correct and up to date? Sometimes even a small digit error can cause issues with message delivery.
Assuming your phone does receive other texts and your number is correct, here’s a simple step-by-step approach to try:
1. Restart your phone: This can refresh your network connection and might bring in any delayed messages. 2. Check that you have good cellular signal since weak reception can delay or block SMS delivery. 3. Make sure your device isn’t blocking messages from unknown senders or short codes—some carriers treat verification codes as short codes, and if those are blocked, the messages won't get through. 4. Confirm with your mobile carrier that SMS short codes are enabled on your account, as some carriers disable these by default to prevent spam. 5. Toggle airplane mode on and off—some users have found this helps to refresh incoming SMS. 6. Lastly, make sure your Brigit app is updated to the latest version available.
If after trying these you are still not getting the code, please let me know, and we can explore some more advanced settings or options, including looking into any account-related issues.
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Henry Adams
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Hi there! I understand you're not receiving the verification code via text from the Brigit app. Let's see if we can get that sorted out for you.
To start, can you confirm if you are able to receive other text messages normally on your device? Also, is the phone number you entered in Brigit correct and up to date? Sometimes even a small digit error can cause issues with message delivery.
Assuming your phone does receive other texts and your number is correct, here’s a simple step-by-step approach to try:
1. Restart your phone: This can refresh your network connection and might bring in any delayed messages.
2. Check that you have good cellular signal since weak reception can delay or block SMS delivery.
3. Make sure your device isn’t blocking messages from unknown senders or short codes—some carriers treat verification codes as short codes, and if those are blocked, the messages won't get through.
4. Confirm with your mobile carrier that SMS short codes are enabled on your account, as some carriers disable these by default to prevent spam.
5. Toggle airplane mode on and off—some users have found this helps to refresh incoming SMS.
6. Lastly, make sure your Brigit app is updated to the latest version available.
If after trying these you are still not getting the code, please let me know, and we can explore some more advanced settings or options, including looking into any account-related issues.
Are you comfortable trying these steps?