[Botim] I can't call group video call

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Jacobine Agullana
7 months ago In Botim
I can't call group video call

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Emily Roberts

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7 months ago

Hi there! I understand you're having trouble with group video calls on the Botim app. Just to get a clearer picture, could you tell me a bit more? For example, are you able to make one-on-one video calls on Botim, but group calls specifically don’t work? Or is no video call working at all? Also, do you see any error messages when you try the group call?

In the meantime, here are some straightforward steps to try resolving the group video call issue on your Android device (WebKit browser, Android 10):

1. Check App Permissions:
Make sure Botim has all the necessary permissions, like access to your camera, microphone, contacts, and phone. You can do this by going to your phone’s Settings > Apps > Botim > Permissions, and then enabling everything that’s needed.

2. Update the App:
Ensure you have the latest version of Botim installed. An outdated app can cause features like group calls to fail.

3. Clear Cache and Data:
Sometimes corrupted cache can cause these issues. Go to Settings > Apps > Botim > Storage, then clear cache. If that doesn’t help, you can clear data but keep in mind this might log you out and reset app settings.

4. Network Connection:
Group video calls require strong internet. Make sure your internet connection (Wi-Fi or mobile data) is stable and fast enough.

5. Reinstall the App:
If none of the above work, uninstall Botim and reinstall it from the Google Play Store to ensure a fresh start.

If you’ve tried these steps already, let me know which ones, and I can guide you through some deeper troubleshooting. Also, if there are any specific errors, sharing those would help a lot!

Are you comfortable trying these first?

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