Hi there! I see you're looking to apply a $20 status reward to your Finish Line order using the app or website. Just to clarify, are you referring to the $20 STATUS reward that you earn as part of Finish Line’s loyalty program? Also, are you currently placing a new order or trying to apply the reward to an existing order?

Once I have a bit more info, I can guide you step-by-step on how to apply your STATUS rewards properly. Meanwhile, here's a general overview of how STATUS rewards typically work:

1. Make sure you’re signed in to your Finish Line account that’s enrolled in the STATUS loyalty program.
2. When you’re ready to checkout on the app or website, proceed to your cart.
3. At the payment or rewards section, there should be an option to redeem STATUS points or rewards. You can select your $20 reward there to apply it to the order.
4. If you don’t see the option, sometimes rewards need to be claimed prior to checkout from the Rewards Shop in your account.

Could you let me know if you see a rewards section or STATUS points option at checkout? Also, are you using the Finish Line app or the website on your Windows device’s WebKit browser? That way, I can tailor the instructions exactly for your setup.

yes when I click on $20 rewards it keeps giving me error

Thanks for letting me know about the error when applying your $20 STATUS reward in the Finish Line app. Let's get to the bottom of this together.

To help me assist you better:
- What exactly does the error message say when you try to use the $20 reward?
- Are you trying to apply it on the Finish Line app on your Windows device via WebKit browser, or directly in a mobile app?
- Have you already confirmed that your STATUS reward is active and available in your account before applying it?

Meanwhile, here are some possible reasons and fixes based on common issues with the $20 STATUS reward:

1. One Reward per Order Limit: STATUS rewards usually allow only one $20 reward per order. If you already applied a reward or coupon, the app might block another one.

2. Reward Expiration or Eligibility: Rewards can expire or may have specific terms. Check your STATUS rewards catalog to ensure the $20 reward is valid.

3. App Cache or Update Issue: If you are using the Finish Line app, try closing the app fully and restarting it. Alternatively, uninstall and reinstall to ensure you have the latest version and no cached error.

4. Try the Website on Windows Browser: Since your device is Windows with WebKit, try logging into finishline.com on your browser instead of the app, and apply the reward at checkout. Sometimes the web interface handles rewards differently.

5. Payment or Cart Restrictions: Your cart might not meet minimum purchase limits or excluded products could cause the reward not to apply.

If you’ve already tried all this and still get the error, it might be a system issue on Finish Line’s end. In that case, contacting their customer support directly ([email protected]) with details including your account email, order info, and screenshots of the error can speed up resolution.

Please let me know the exact error message and any steps you've done so far, and we’ll keep working on this! Are you comfortable trying the website method or reinstalling the app?