Hi there! I'm here to help you get back into your HOTWORX app. It sounds like you’ve been having trouble signing in and there’s an error when you try to reset your password. Let’s go through a few steps together.

1. Confirm Your Login Details: Are you using the correct phone number or email associated with your account? If you're using a phone number, please make sure it's a 9-digit number without a country code. Sometimes, extra characters can lead to errors.

2. Password Reset Process:
- Try to reset your password again. Go to the login page and click on “Forgot Password.”
- Enter the email or the 9-digit phone number associated with your account.
- Make sure there are no extra spaces or characters when you input this information.

3. Error Message: If you encounter an error during the password reset process, could you provide me with a brief description of the error message? This can help pinpoint what might be going wrong.

4. Reinstall the App: If you’re still unable to sign in, consider deleting the app and reinstalling it. Sometimes, this can resolve unexpected issues. To do this on your iPhone, follow these steps:
- Press and hold the HOTWORX app icon until a menu appears.
- Tap “Remove App” and then select “Delete App.”
- Go to the App Store, search for HOTWORX, and reinstall it.

5. Network Connection: After reinstalling, ensure you're connected to a reliable internet connection. Try both Wi-Fi and cellular data if possible.

If you’ve tried all these steps and still can’t get in, please let me know so that I can assist you further! Also, if the app continues to show errors during the reset process, we may need to reach out to the HOTWORX support team at [email protected] for further assistance.

Are you satisfied with the solution I provided so far?