Hi there! I understand you experienced no sound for the first 45 minutes of a concert on the Veeps app, and then the sound came on by itself. Let’s work together to get to the bottom of this.

First, can you tell me:
- Was this a live stream or a recorded concert?
- Did this happen just once or multiple times?
- Did you check your device's volume and mute settings during that time?
- Were you using Wi-Fi or mobile data?

Meanwhile, I’ll guide you through some basic steps to troubleshoot sound issues on your Android device with the WebKit browser:

1. Check Volume and Mute Settings: Make sure the volume on your device is turned up and nothing is muted either in the app or on your system.

2. Reload the Stream/Page: Sometimes the stream might have a delay in audio syncing. Refresh the page or restart the stream and check if the sound starts properly.

3. Close Other Apps: Close other apps that might interfere with audio playback.

4. Clear App and Browser Cache: Cached data might cause playback problems. Go to your device settings > Apps > Veeps or WebKit browser > Storage > Clear cache.

5. Internet Connection Quality: A slow or unstable connection can delay audio streaming. Verify your internet connection is strong and stable.

If you’ve tried these and the issue persists, it might be related to the stream itself or how it was broadcasted. Occasionally, live streams have a delayed audio feed due to technical issues on the broadcaster's side.

For further insights, Veeps recommends refreshing the page if the stream hasn’t properly started at the scheduled time, which can sometimes fix initial sound problems1 4.

Could you please confirm if you tried any of these already? And share any extra info you have? That will help me assist you more precisely.

I tried all the above. It's a live stream concert and having paid £15 I have missed a concert I have been looking forward to for weeks. The concert is Lucy Thomas from Liverpool

Thanks for sharing that, and I completely understand how disappointing it must be to miss part of Lucy Thomas’s live concert after paying for it. Since you’ve already tried the usual fixes and it's a live stream, it sounds like it might have been an issue with the broadcast or the stream’s audio feed itself.

Regarding refunds, Veeps typically has policies for cases where the stream had significant technical problems affecting your experience. Since I don’t have access to their refund policy details here, I recommend contacting Veeps customer support directly at [email protected]. Explain your situation clearly, including the artist name, concert date, and the issue you faced with no sound for such a long part of the show. They will be able to check their broadcast logs and see if you qualify for a refund or a credit.

In the meantime, if you want, I can help you draft a clear message to support or guide you on any other steps to track your issue.

Does that sound good to you?

I checked live TV on veeps just before the concert started and there was no problem with the sound. It was only when Lucy started the sound went.

Thank you for that important detail—it’s helpful to know the sound worked fine on live TV on Veeps just before Lucy’s concert started, but then went away during her performance. That points to a specific streaming issue affecting only her live audio feed rather than your device or connection.

Based on this, it’s likely a problem on the broadcaster’s or Veeps’ streaming server for that particular show. Sometimes with live streams, especially from smaller venues or independent productions, the audio mix or feed can fail or glitch unexpectedly.

Here’s what I recommend:

1. Check if a Replay or On-Demand Version Is Available: Some artists or Veeps provide a replay of the concert after the live event where sound issues are fixed. You can find Lucy Thomas’s concert page here to see if the replay is posted: Lucy Thomas Live Studio Concert on Veeps9.

2. Report the Issue to Veeps Support: Since this seems like a stream-specific audio failure, definitely contact [email protected] with details about the concert, what you experienced, and the fact that other streams had no sound problem on your device, to see if they can offer a refund or credit.

3. Keep an Eye on the Lucy Thomas Fan Club: Sometimes artists or fan clubs post updates or explanations about technical issues. The Facebook fan group is active here: Lucy Thomas Official Fan Club7.

4. Monitor Veeps Status and Announcements: Occasionally, Veeps experiences server glitches during live events, as noted by fans discussing technical issues online. You can check for updates here: Resolving common stream issues | VEEPS Help Center1.

For now, while it appears this was an issue on Veeps’ or the broadcaster’s end and not something fixable on your device, these steps should help you get either a replay or refund.

Would you like assistance drafting a message to Veeps support or help navigating the Lucy Thomas concert page for replays?