Hi! I see you're having trouble uploading your reels to the cart in the RetroViewer app with an error message. Let's get this sorted out together. Can you tell me a bit more about the error? For example, what exactly does the error message say? Also, are you uploading photos or videos when this happens?

In the meantime, here are some initial steps we can try that often help with upload issues in RetroViewer:

1. Check your internet connection: Make sure you’re on a stable Wi-Fi or cellular network.
2. Clear the app cache: Although iOS doesn't offer a direct cache clear for apps, try closing the RetroViewer app completely by swiping it away from your app switcher, then reopening it.
3. Restart your iPhone: A simple restart can fix many temporary glitches.
4. Check file size and type: RetroViewer recommends uploading photos for reels, and there might be file size limits. Are your images large or in an uncommon format?
5. Update the app: Ensure your RetroViewer app is updated to the latest version available in the App Store.

If none of these fix the problem, there might be something specific about your reel files or app state we need to dig into.

Could you let me know if you’ve tried any of these already or share the exact error message? That way I can tailor the next steps perfectly for you.

I can’t upload my reels to the cart. I get an error messages.

Thanks for letting me know again! Since you're getting error messages while uploading reels to the cart in the RetroViewer app on your iPhone, let's try a few focused steps to resolve this:

1. Check Your File Size and Format: The RetroViewer Reel Builder can be sensitive to very large images or unsupported file types. Try uploading smaller-sized photos or standard image formats like JPEG or PNG first.

2. Clear Browser Cache / Try Another Browser: Even though this is on iOS, if you are uploading through a web browser rather than the app, clearing your browser cache or trying a different browser (like Safari or Chrome) can help. On iOS, you can clear Safari cache via Settings > Safari > Clear History and Website Data.

3. Ensure App Is Up To Date: Make sure you have the latest RetroViewer app version installed from the App Store.

4. Restart Your Phone: Restarting your iPhone can help reset any temporary glitches affecting uploads.

5. Try Uploading from Another Device or Network: Sometimes, network restrictions or device-specific issues interfere. Test uploading your reels from a different Wi-Fi network or another device, if possible.

If the error persists after these, it might help to know the exact error message you're seeing. Also, if you’re uploading through a browser rather than the app, trying the other method (app vs. browser) might help.

For more detailed guidance, the RetroViewer support article suggests checking file size and clearing cache as well: https://retroviewer.zendesk.com/hc/en-us/articles/12761310886413-I-am-having-trouble-uploading-an-image-in-the-Reel-Builder

Could you try these steps and let me know how it goes? Also, if you can share the exact error text, that would help me pinpoint the issue better!

I updated the app and restarted my phone and when I try to put the reels in my cart the message says “Error unknown error”

Thanks for those details! Since you’ve already updated the RetroViewer app and restarted your iPhone but are still seeing the vague “Error unknown error” when adding reels to the cart, let’s try a few deeper troubleshooting steps:

1. Check Account and Cart Status: Sometimes account or server-side glitches cause vague errors. Try logging out of the RetroViewer app, then logging back in fresh. Then attempt to add reels to the cart again.

2. Inspect Reels Content: Sometimes specific images or reels with corrupted data cause this error. If possible, try uploading or adding a different reel or a smaller set of reels to isolate whether a particular file is problematic.

3. Review iPhone Storage and Permissions: Make sure your iPhone has enough free storage—uploading might fail if storage is very low. Also, verify the RetroViewer app has permissions to access Photos (go to Settings > Privacy > Photos and ensure RetroViewer is allowed).

4. Try a Different Network: If you’re on Wi-Fi, try switching to cellular data or a different Wi-Fi network. Network conditions sometimes block certain app features.

5. Reinstall the App: As a last resort before contacting RetroViewer support, delete the app from your iPhone and reinstall it. This can clear any corrupted app data causing errors.

Since the error is “unknown,” it could be a bug related to the recent update or a temporary server-side issue. If the problem persists after these steps, I recommend contacting RetroViewer support with screenshots of the error so their developers can investigate further.

Let me know how it goes after trying these, and I’m here to help with the next steps! Are you satisfied with this plan so far?