Hi there! I understand you're getting an error message when trying to check in for an appointment using the MyAltaMed app. Can you tell me exactly what the error message says? Also, are you using the mobile app or a web browser on your Windows 10 device? This will help me assist you better.

s time. We are actively working to get this fixed as soon as possible. If you have a video visit with us, you will need to wait for a link to be sent to you via text message. Please do not log in into MyAltaMed for this visit. We are sorry for this inconvenience.

Thanks for sharing that message. It looks like there’s a known issue with the MyAltaMed app check-in process right now. The team is actively working to fix this, so for your upcoming video visit, you should wait to receive a text message with your video visit link instead of trying to log in to the app.

Here’s what you can do to prepare:

1. Make sure your phone number registered with MyAltaMed is up to date so you receive the text link.
2. When you get the text, follow the included link to join your video visit.
3. Avoid logging into the MyAltaMed app for this video appointment until the issue is resolved.
4. If you have questions about the video visit or need assistance, you can wait for an AltaMed representative to contact you up to 24 hours before your appointment to complete registration or help guide you1 3.

If you want, I can also help you verify your contact info or give you information on how to get ready for your video appointment.

Are you satisfied with this guidance so far?

Alternative ways to access MyAltaMed services during downtime

Thanks for asking about alternative ways to access MyAltaMed services during the current app downtime. While MyAltaMed is working on resolving the issue, here are some options you can try:

1. Use MyChart.com or the MyChart app: You can start by visiting MyChart.com on your browser or downloading the MyChart app. From there, you can select the “MyAltaMed” option within the menu to access your health information and some services2.

2. Wait for direct communication: For video visits, you should receive a text message with a link to your virtual appointment instead of logging into the app.

3. Contact your healthcare provider: If you need assistance or urgent services, reaching out to your clinic or provider directly can help. They might be able to offer alternatives or schedule you manually.

4. Keep an eye on official updates: Check the MyAltaMed website or your email for announcements regarding service restoration or additional instructions1.

Let me know if you want help accessing MyChart or if there’s a specific service you need during the downtime—I’m here to guide you through it! Are you satisfied with this information?