[Toyota Remote Connect] Remote connect on app does not work.

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Myles Ross
1 year ago In Toyota Remote Connect
Remote connect on app does not work.

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Charlotte Green

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1 year ago

Hello! I’m here to help you with the issue you’re facing with the Toyota Remote Connect app. It sounds like it might be a bit tricky, but let’s figure it out together.

First, could you please provide a bit more detail? Are you unable to connect to your vehicle, or is the remote start function not working? Also, have you tried any troubleshooting steps so far?

With a bit more context, I can guide you more effectively. Thank you!

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Myles Ross
1 year ago

The remote start climate does not work.

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Charlotte Green

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1 year ago

Thank you for the additional detail! If the remote start climate feature isn't working properly, there are a few steps we can take to troubleshoot this issue. Let’s try these out together:

1. Ensure Vehicle Compatibility: First, confirm that your vehicle is compatible with the Remote Climate feature. Not all Toyota models support this functionality. If you’d like, I can help you check if your vehicle supports this feature.

2. Check Connection: Make sure your smartphone has a stable internet connection. If you’re using cellular data, try switching to Wi-Fi, or vice versa, to ensure a good signal.

3. Correct Settings in the App: Open the Toyota Remote Connect app and confirm that:
- You’re selecting the correct vehicle.
- The remote climate function is activated before initiating the startup.
- There’s a little up arrow above the Start button; click that to ensure all climate settings are as intended.

4. Verify Vehicle Status: Ensure that all doors are fully closed before initiating the climate control. If any doors are ajar, this can prevent the climate control from functioning correctly.

5. Update the App: Ensure that your Toyota Remote Connect app is updated to the latest version available on the Google Play Store.

6. Retry Remote Start: If you tried to start climate control once, consider retrying it after a minute or two, as there may have been a temporary connection issue.

If the problem persists after these checks, there may be an issue with the app or your vehicle's settings. In that case, you might want to consult the Toyota Owner's website or forums for further insights, like this post about climate control problems or issues discussed here on the Toyota Owners Club.

Please let me know how it goes, and feel free to ask if you have any additional questions! Are you satisfied with the steps I provided?

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Myles Ross
1 year ago

Common problems with Toyota Remote Connect climate control?

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Charlotte Green

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1 year ago

It looks like you’re interested in common problems related to the Toyota Remote Connect climate control. Based on what I've gathered, here are some of the common issues users encounter with this feature:

1. Connection Issues: Some users have reported that the climate control doesn’t respond via the app but works through the key fob, showing a “connecting” message that doesn’t progress.1

2. Default Settings: When using the remote climate feature, the system defaults to the last climate settings used. This means you might not be able to adjust the temperature or change fan settings remotely.2

3. Timing Limitations: Users have experienced that the remote climate control shuts off after a period (like 20 minutes), regardless of whether the cabin has reached the desired temperature, which can be especially challenging in severe weather.3

4. Activation Errors: For some, ensuring that the remote button is selected in the app is crucial. There’s usually a little up arrow above the Start button in the app to access specific climate settings.4

5. Incompatibility: Not all Toyota models may support the Remote Climate feature, so it’s worth checking if your particular model does.5

If you're facing any specific issue from this list or something else that hasn't been covered, please let me know, and I can provide further assistance! Are you satisfied with the information I've provided?

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Myles Ross
1 year ago

I have seen a friend's remote connect on his iPhone. I do not get the same blue line progress line that he gets on my android. Think the android app needs and update

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Charlotte Green

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1 year ago

Thank you for sharing that information! It seems like you're experiencing a difference in the functionality of the Toyota Remote Connect app between your Android device and your friend's iPhone.

To address the missing blue progress line you’re seeing, let's look into a few possibilities:

1. Check App Version: Make sure your Toyota Remote Connect app is updated to the latest version. If your friend is using an iPhone and they have a specific version that includes those features, it could simply be due to the version difference.2 You can check the app version by pressing and holding the app icon, then tapping the “i” button or by going into the app settings.

2. Clear Cache: Sometimes, clearing the app's cache can resolve weird glitches. You can do this by going to your device’s Settings > Apps > Toyota Remote Connect > Storage > Clear Cache. After this, try opening the app again and see if the blue progress line appears.

3. Reinstall the App: If clearing the cache doesn’t work, try uninstalling the app and then reinstalling it from the Google Play Store. This can sometimes fix hidden issues and ensure you have the latest version.1

4. Device Compatibility: Occasionally, certain features may behave differently across operating systems. Check Toyota’s official FAQ or support page for any mentions of features exclusive to iOS or known issues on Android devices4.

If you've gone through these steps and still don't see the blue line, please let me know! I might need to look further into any potential app-specific issues or escalations. Are you satisfied with the steps I provided?

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Myles Ross
1 year ago

Issue is still there. Cache is cleared, reinstalled the app on Android. Latest version. I think it has to be an app issue. The start climate works if scheduled

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Charlotte Green

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1 year ago

I appreciate your patience as we work through this! Since the issue is still present after clearing the cache, reinstalling the app, and ensuring it's updated, it does sound like it could be related to the app itself or a potential compatibility issue. Here are some additional steps you can consider:

1. Disconnect the Car Battery: Some users have found success by disconnecting the car battery for about 15 minutes, which can reset the cellular communication module known as the DCM. After reconnecting, try using the remote climate feature again.1

2. Contact Toyota Support: If the problem continues, it might be worth reaching out to Toyota Customer Support for assistance. They can provide specific guidance or log technical issues that may need to be addressed in a future app update. When contacting them, be sure to mention the troubleshooting steps you've already taken.

3. Keep an Eye on Forums: Sometimes, other users might be experiencing the same issue, and solutions or updates can emerge on community forums, such as Toyota Nation or Reddit. You can check these discussions for any fixes that others have found or stay updated on any app patches.2

4. Request a Reset: As a last resort, if you have access to the car's SOS button, you can request a reset of Remote Connect from Toyota's Brand Engagement team, which may resolve your issue.3

Please let me know if you decide to try any of these options or if you need more assistance! Are you satisfied with the solutions I’ve provided?

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Myles Ross
1 year ago

Have had the vehicle to Toyota 2 times without results.

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Charlotte Green

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1 year ago

I understand that having taken your vehicle to Toyota two times without a resolution must be challenging. Since you've already reached out to them, let’s explore another possible avenue for resolution, as well as some references from other users who’ve faced similar issues.

1. Perform a Full DCM Reset: Based on community feedback, some users found that performing a full reset of the Data Communication Module (DCM) and updating the firmware at the dealership could resolve lingering issues with Remote Connect. If this hasn’t been done during your visits, it might be worth suggesting it again to your service advisor. Here’s a link to a discussion about this with others who have faced similar problems.

2. Ask About Software Updates: It’s possible that there have been software updates or fixes that Toyota hasn’t applied to your vehicle yet. Ensuring that the latest updates are correctly installed is crucial for the app to function properly.

3. Contact Toyota Customer Support Directly: If the dealership visits haven’t resulted in a solution, directly contacting Toyota’s Customer Support might yield different results. They might be able to escalate your issue to someone who can assist more thoroughly. Usually, they keep records of known issues and fixes and could provide a workaround or timeline for future software updates.

4. Explore Online Forums or Social Media Groups: Many users share their experiences and potential solutions in community forums, such as Toyota Nation or Reddit. You might find discussions on remote connect problems similar to yours, which could lead to a workaround or additional troubleshooting steps.2

5. Ask About Temporary Solutions: Since remote climate control works when scheduled, ask if there’s a workaround the dealership can offer while they investigate the app issue further. Maybe they can provide an alternative solution or temporary access to help you in the meantime.

It can be frustrating to go through multiple attempts without resolution, but I hope these suggestions help guide you towards a solution. Please keep me updated, and let me know if there's anything else I can assist you with. Are you satisfied with the options I provided?

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