Hi! I’m sorry to hear that Mailsuite isn’t working on both your Mac browser and iPhone app. Let’s get this sorted out together.

Could you please tell me a bit more about what exactly happens when you try to use Mailsuite on either device? For example, do you see any error messages, does the app or browser version fail to load or respond, or does it just freeze?

Meanwhile, here’s a general approach we can try to troubleshoot this:

### On your Mac Browser (OS X 10.15.7):
1. Clear Browser Cache and Update: Make sure your browser is up to date and clear its cache. Sometimes, outdated files or cache corruption can cause issues.
2. Reinstall Mailsuite Extension: If you are using Mailsuite as a browser extension, try uninstalling it, then reinstall it from the official source. After reinstalling, completely close and restart your browser before trying again.
3. Check Default Browser Settings: Sometimes Mac’s default browser setting can interfere. You might try switching your default browser temporarily (e.g., to Chrome if currently using Safari), then test Mailsuite again.

### On your iPhone App:
1. Restart Gmail/Mailsuite App: Close the app completely by swiping it away from the app switcher, then open it again.
2. Ensure App is Updated: Verify you have the latest version of Mailsuite installed from the App Store.
3. Reinstall the App: If issue persists, delete the app and reinstall it freshly.

If these steps don’t resolve the issue, we can look into any account or connection-specific issues and further advanced fixes.

Does this sound good? Also, please share any error details or additional symptoms you’ve noticed!